Shawn Lavengood
Grand Rapids,MI
Summary
I am a 14 year veteran of the industry having honed my skills from working for one of the best salons in the city, to becoming the owner and master stylist of my own salon. I am a talented, self-motivated peron who continued to not only hone the skills needed to be successful with continued education, but also learned the business, and marketing experience necessary to build a clientele, manage, and help other stylists do the same. I am very good with working with others and have, during the course of my career, mentored others to be better in all aspects of the industry.
Overview
13
13
years of professional experience
Work History
Owner/Master Stylist
Salon Rise
03.2017 - 03.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Hairstylist
Sin Republic
09.2013 - 09.2016
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Hairstylist
Ecouter Salon
09.2010 - 09.2013
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
State Certification - Cosmetology
Douglas J. Aveda Institute
Grand Rapids, MI10.2010
Skills
- Haircut/Hair Color Specialist
- Small Business Operations
- Business Marketing
- Staff Hiring and Management
- Employee Development
- Social Media
- Excellent Customer Service Skills
Timeline
Owner/Master Stylist
Salon Rise
03.2017 - 03.2023
Hairstylist
Sin Republic
09.2013 - 09.2016
Hairstylist
Ecouter Salon
09.2010 - 09.2013
State Certification - Cosmetology
Douglas J. Aveda Institute
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