Shawn Leichtnam
West Allis,WI
Summary
Proven Team Trainer at Arby's, adept in new employee training and enhancing team performance through effective mentoring and compliance standards. Excelled in delivering high-quality training, resulting in improved customer service and food safety. Skilled in performance monitoring and operations understanding, significantly boosting team agility and efficiency. Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution.
Overview
2
2
years of professional experience
Work History
Team Trainer
Arbys
03.2022 - 06.2024
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Trained other employees in customer service, food safety, and performance requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Trained new employees in specific job requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Demonstrated new products, procedures and techniques to employees.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
High School Diploma -
Greenfield HIgh
Greenfield, WI 06.2024
Skills
- New Employee Training
- Performance monitoring
- Employee presentations
- Compliance standards
- Product Demonstrations
- Training delivery
- Staff Training
- Operations understanding
Timeline
Team Trainer
Arbys
03.2022 - 06.2024
High School Diploma -
Greenfield HIgh
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