Shawn Lillis

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Managed all aspects of start up Automotive dealership. Set up all departments including Sales, Service, Finance and Internet. Created Used Car Purchasing Department and hired all key employees.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

GSM Alexander Chevrolet - Dickson, TN

GSM Alexander Toyota - Franklin, TN (Cool Springs)