- Supporting STEM education initiatives and mentorship programs
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Electronics and Circuit Building
- Avid Reader
- Documenting and sharing travel experiences
- Gardening
- Enjoy participating in [activity] for overall physical and mental well-being
- Outdoor Recreation
- Music
- Gym Workouts
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Rock Climbing
- I participate in a variety of outdoor recreational activities
- Team Sports
- Hiking
- Playing Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Swimming
- Kayaking
- Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
- Animal Care
- Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
- Dancing
- Baking
- Reading
- Auto Repair/Restoration
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
- Horseback Riding
- I like looking at the stars and learning about constellations
- Cooking
- Astrology
Shawn Lister
Payson
Summary
Dynamic Internet Field Technician with proven expertise in network troubleshooting and customer support at Hospitality Wireless TCG USA. Enhanced wireless performance through proactive monitoring and tailored solutions, significantly improving client satisfaction. Skilled in power supply management and adept at training junior technicians, fostering a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Internet Field Technician
Hospitality Wireless TCG USA Company
08.2021 - Current
- Installed and configured wireless networking equipment for optimal performance in hospitality environments.
- Conducted troubleshooting on network issues, ensuring rapid resolution to minimize downtime for clients.
- Trained junior technicians on best practices for equipment handling and customer interaction techniques.
- Developed technical documentation and guides to streamline operational procedures for future reference.
- Collaborated with team members to improve installation processes, enhancing overall service delivery efficiency.
- Assessed client needs to recommend tailored solutions that improved user experience in various locations.
- Monitored network performance metrics, proactively identifying areas for improvement and implementing solutions.
- Coordinated with vendors to ensure timely procurement of necessary equipment and supplies for installations.
- Enhanced network performance for clients by conducting regular maintenance on equipment and infrastructure.
- Improved customer satisfaction by efficiently diagnosing and resolving internet connectivity issues.
- Participated in cross-functional teams to address complex network issues, resulting in the timely resolution of problems and improved client satisfaction.
- Provided on-call support for urgent technical issues outside regular working hours, ensuring uninterrupted internet service availability for clients.
Electrical Apprentice
Yukon Electric
09.2017 - 06.2020
- Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Conducted routine inspections and troubleshooting of electrical components, enhancing system reliability.
- Collaborated with senior electricians to complete complex projects efficiently and effectively.
- Utilized tools such as multimeters and oscilloscopes for accurate diagnostics and repairs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Apprentice Landscaper
Sean Landscaping Owner Operator
05.2014 - 05.2017
- Operated landscaping tools and equipment to perform site preparation and maintenance tasks.
- Assisted in planting, pruning, and maintaining various types of plants and trees.
- Collaborated with team members to execute landscape designs efficiently.
- Ensured adherence to safety protocols while performing outdoor tasks.
- Maintained cleanliness of work areas and organized tools for optimal workflow.
- Assisted in the installation of irrigation systems to enhance plant health and growth.
- Monitored plant conditions, providing necessary care for optimal growth outcomes.
- Performed regular maintenance tasks including mowing, pruning, weeding, and fertilizing to maintain an attractive outdoor space.
- Assisted in the installation of irrigation systems, ensuring proper water distribution for healthy plant growth.
- Collaborated with senior landscapers to develop customized landscape designs that met client preferences and budget requirements.
- Assisted in the preparation of accurate cost estimates for clients, helping them make informed decisions about their landscaping investments.
- Efficiently managed time on job sites to complete projects within estimated timelines while maintaining attention to detail.
- Improved soil quality with appropriate amendments, promoting healthier plant growth and improved root development.
- Maintained tools and equipment, ensuring optimal performance and safety during landscaping tasks.
- Actively sought feedback from clients and implemented changes as necessary to ensure complete satisfaction with the final result.
- Safely operated heavy machinery such as skid steers and tractors during various landscaping projects requiring earthmoving or grading work.
- Adapted quickly to new challenges presented by diverse project types ranging from residential gardens to commercial properties.
- Enhanced landscape aesthetics by implementing creative design ideas and utilizing various plant species.
- Developed strong interpersonal skills through daily interactions with clients, colleagues, and suppliers in a professional manner.
- Created visually appealing seasonal displays using a variety of annuals, perennials, shrubs, trees appropriate for the climate zone.
- Delivered consistent high-quality work by adhering to established landscaping standards and following detailed project plans.
- Increased customer satisfaction by providing timely and efficient landscaping services tailored to client needs.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- Prepared soil for planting and sowing.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Inspected gardens for pests, weeds and diseases.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Assisted with irrigation system maintenance and repair.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Educated employees and members of public on plant biology and health.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ06-1983
Skills
- Network troubleshooting
- Customer support
- Power supply management
- Wireless networking
Accomplishments
- Troubleshoot and resolve internet service problems
- Collaborate with team members regarding installation and programming of router and switches.
- Achieve accuracy and efficiency through quality control and inspection.
- Provide excellent customer service by on time service, emergency service and communication..
Interests
Timeline
Internet Field Technician
Hospitality Wireless TCG USA Company
08.2021 - Current
Electrical Apprentice
Yukon Electric
09.2017 - 06.2020
Apprentice Landscaper
Sean Landscaping Owner Operator
05.2014 - 05.2017
High School Diploma -
Apache Junction High School