Shawn Little
La Mirada,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Assistant Operator safely runs machinery, inspects product quality and assists in performing higher-level tasks to accomplish production goals. Performs quality checks and identifies common defects to promote accuracy and attention to detail. Executes job duties within established safety guidelines while meeting physical demands of position.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Operator Assistant
Georgia-Pacific
La Mirada, CA
10.2021 - Current
- Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.
- Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards.
- Achieved maximum output of production with desired quality while maintaining clean and safe working area.
- Set-up operational activities by obtaining materials for impending job, checking against production order for accuracy and assembling required elements.
- Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
- Covered operators during breaks to reduce operational delays and maintain production schedule.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed inspections and routine maintenance on equipment.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Conducted inspection of in-process or finished product.
- Performed quality checks to identify finish discrepancies.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Fed raw materials and components into semi-automated machines according to production needs.
- Loaded, unloaded and transported heavy materials to designated warehouse locations.
- Assisted with equipment startups and machine installation tasks.
- Recorded production errors, accidents and discarded pieces for supervisor review.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
Warehouse Lead/ Sales
Chef's Toys
Anaheim , CA
08.2019 - 07.2021
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Followed verbal and written instructions to properly move and ship products.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supervised warehouse operations by managing employees during shifts.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Double checked records, daily reports and inventory transactions to identify and correct variances.
- Maintained top performance standards while working in hot warehouse environment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Performed inventories and stocked new equipment and Product.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Expanded customer base and boosted profit within product line.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Set up calendar with customer birthdays and other special events for personal touch.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Manager
Dennys
Cortez, CO
06.2016 - 07.2019
- Monitor compliance with health and re regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review nancial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule sta hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Test cooked food by tasting and smelling it to ensure palatability and avor conformity
- Organize and direct worker training programs, resolve personnel problems, hire new sta , and evaluate employee performance in dining and lodging facilities
- Order and purchase equipment and supplies
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Assess sta ng needs, and recruit sta using methods such as newspaper advertisements or attendance at job fairs
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Record the number, type, and cost of items sold to determine which items may be unpopular or less pro table
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Create specialty dishes and develop recipes to be used in dining facilities
- Establish and enforce nutritional standards for dining establishments based on accepted industry standards.
MANAGER
Village Inn
Ankeny, IA
05.2014 - 06.2016
- Monitor compliance with health and re regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review nancial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule sta hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Test cooked food by tasting and smelling it to ensure palatability and avor conformity
- Organize and direct worker training programs, resolve personnel problems, hire new sta , and evaluate employee performance in dining and lodging facilities
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Order and purchase equipment and supplies
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Assess sta ng needs, and recruit sta using methods such as newspaper advertisements or attendance at job fairs
- Record the number, type, and cost of items sold to determine which items may be unpopular or less pro table.
KITCHEN MANAGER
Applebees
Ankeny, IA
02.2012 - 04.2014
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Supervise and participate in kitchen and dining area cleaning activities
- Estimate ingredients and supplies required to prepare a recipe
- Resolve customer complaints regarding food service
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
- Forecast sta , equipment, and supply requirements based on a master menu
- Inspect supplies, equipment, and work areas to ensure e cient service and conformance to standards
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Perform food preparation and serving duties, such as carving meat, preparing ambe dishes, or serving wine and liquor
- Record production, operational, and personnel data on speci ed forms
- Evaluate new products for usefulness and suitability.
OWNER/MANAGER
Chicken Shack
West Des Moines, IA
03.2009 - 02.2012
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Create specialty dishes and develop recipes to be used in dining facilities
- Establish and enforce nutritional standards for dining establishments based on accepted industry standards
- Monitor compliance with health and re regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review nancial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories, and keep inventory records
- Schedule sta hours and assign duties
- Establish standards for personnel performance and customer service
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Test cooked food by tasting and smelling it to ensure palatability and avor conformity
- Organize and direct worker training programs, resolve personnel problems, hire new sta , and evaluate employee performance in dining and lodging facilities
- Order and purchase equipment and supplies
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Assess sta ng needs, and recruit sta using methods such as newspaper advertisements or attendance at job fairs
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
- Record the number, type, and cost of items sold to determine which items may be unpopular or less pro table.
Education
High School Diploma - General Studies
East High School
Des Moines, IA 08.2000 - 07.2003
Skills
Production work
Tool operation
Hand and power tools
Production procedures
Budgeting
Materials handling
Equipment operation
Loading and unloading
Hand-eye coordination
Troubleshooting
Stocking and replenishing
Sales trends
Problem-solving skills
Relationship building
Product and service sales
Cash register operation
Upselling
Excellent people skills
Multi-tasking strength
Exceptional customer service
Point of sale operation
Merchandising understanding
Shipment processing
Cash Handling
Shipping and receiving
Packing and scanning
Materials transportation
Distribution and warehousing
Production planning
Documentation
Order picking and processing
Warehouse Logistics
Policy and procedure adherence
Forklift Operations
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Operator Assistant
Georgia-Pacific
10.2021 - Current
Warehouse Lead/ Sales
Chef's Toys
08.2019 - 07.2021
Manager
Dennys
06.2016 - 07.2019
MANAGER
Village Inn
05.2014 - 06.2016
KITCHEN MANAGER
Applebees
02.2012 - 04.2014
OWNER/MANAGER
Chicken Shack
03.2009 - 02.2012
High School Diploma - General Studies
East High School
08.2000 - 07.2003