Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Lowell

Jacksonville,FL

Summary

Proven leader with extensive experience at Outback Steakhouse, adept in operations management and staff development. Excelled in enhancing customer satisfaction and streamlining costs, showcasing strong negotiation skills and team motivation. Achieved significant improvements in service quality and financial accuracy, demonstrating a commitment to excellence and strategic growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Outback Steakhouse
11.2021 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Lead Grill Cook

Ruby Tuesday
04.2019 - 11.2021
  • Reduced food waste and cost by efficiently managing inventory, monitoring expiration dates, and properly storing perishable items.
  • Played a key role in catering large-scale events, showcasing excellent organizational skills while providing outstanding culinary experiences for guests.
  • Contributed to a positive working environment by maintaining open communication among team members, resolving conflicts as they arose.
  • Assisted in reducing labor costs through cross-training in various kitchen positions, increasing overall team flexibility during peak hours or unexpected absences of staff members.
  • Promoted a culture of safety in the workplace by diligently following all established protocols for proper use of equipment and handling hazardous materials.
  • Maintained a clean and sanitary work environment through regular cleaning, sanitizing surfaces, and equipment maintenance.
  • Demonstrated strong leadership skills by overseeing daily operations of the grill station while motivating fellow cooks to excel in their roles.
  • Upheld health code regulations by ensuring proper food handling practices were followed at all times during the cooking process.
  • Proactively identified bottlenecks in the kitchen workflow, implementing solutions that greatly improved overall efficiency.
  • Supported restaurant sustainability initiatives by utilizing locally sourced produce whenever possible in dish preparation.
  • Enhanced customer satisfaction by consistently preparing high-quality meals according to recipe guidelines and specifications.
  • Exceled under pressure during busy shifts by maintaining focus on quality control while expediting orders quickly and accurately.
  • Improved team productivity by training new employees on grill station procedures, safety protocols, and company standards.
  • Increased efficiency through expertly organizing prep stations to streamline cooking processes during peak service times.
  • Ensured timely meal preparation and delivery for customers by effectively coordinating with servers and kitchen staff.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Grilled meats and seafood to customer specifications.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Established and maintained productive staff relationships for positive working environments.

Lead Grill Cook

Gators Dockside
09.2016 - 11.2018
  • Reduced food waste and cost by efficiently managing inventory, monitoring expiration dates, and properly storing perishable items.
  • Played a key role in catering large-scale events, showcasing excellent organizational skills while providing outstanding culinary experiences for guests.
  • Contributed to a positive working environment by maintaining open communication among team members, resolving conflicts as they arose.
  • Assisted in reducing labor costs through cross-training in various kitchen positions, increasing overall team flexibility during peak hours or unexpected absences of staff members.
  • Promoted a culture of safety in the workplace by diligently following all established protocols for proper use of equipment and handling hazardous materials.
  • Maintained a clean and sanitary work environment through regular cleaning, sanitizing surfaces, and equipment maintenance.
  • Demonstrated strong leadership skills by overseeing daily operations of the grill station while motivating fellow cooks to excel in their roles.
  • Upheld health code regulations by ensuring proper food handling practices were followed at all times during the cooking process.
  • Proactively identified bottlenecks in the kitchen workflow, implementing solutions that greatly improved overall efficiency.
  • Supported restaurant sustainability initiatives by utilizing locally sourced produce whenever possible in dish preparation.
  • Enhanced customer satisfaction by consistently preparing high-quality meals according to recipe guidelines and specifications.
  • Exceled under pressure during busy shifts by maintaining focus on quality control while expediting orders quickly and accurately.
  • Improved team productivity by training new employees on grill station procedures, safety protocols, and company standards.
  • Increased efficiency through expertly organizing prep stations to streamline cooking processes during peak service times.
  • Ensured timely meal preparation and delivery for customers by effectively coordinating with servers and kitchen staff.
  • Built strong relationships with food suppliers to ensure the consistent delivery of high-quality ingredients at competitive prices.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Established and maintained productive staff relationships for positive working environments.

Education

High School Diploma -

Osbourne High School
Marietta, GA

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Customer rapport
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Compliance understanding
  • Strategic Planning
  • Staff Development
  • Sales Growth
  • Policy Enforcement
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations
  • Project management abilities
  • Cost Reduction
  • Cost Control
  • Schedule oversight
  • Business Administration
  • Negotiation
  • Closing oversight

Certification

Serv Safe Certification

Timeline

Assistant Manager

Outback Steakhouse
11.2021 - 10.2024

Lead Grill Cook

Ruby Tuesday
04.2019 - 11.2021

Lead Grill Cook

Gators Dockside
09.2016 - 11.2018

High School Diploma -

Osbourne High School

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Shawn Lowell