Shawn Mack

• Coordinated dispatch operations for a fleet of vehicles, achieving a 95%+ PU and on‑time delivery rate by proactively assigning routes and monitoring progress via GPS tracking.
• Improved delivery accuracy through real‑time monitoring and rerouting, ensuring drivers followed planned routes and reporting deviations promptly.
• Processed and tracked dispatched orders weekly in internal databases, maintaining 99% data accuracy in shipment logs and driver assignments.
• Provided customer shipment updates, reducing inbound inquiry calls by by proactively sharing status information during transit.
• Established and enforced safely loading standards for vehicles, including cargo inspections and cargo securement, which reduced damages year-over-year.
• Created and implemented spreadsheets and procedures to improve visibility to all IB and OB loads into the facilities
• Developed new operational procedures to streamline workflows, improving dispatch efficiency
• Managed daily activities including task assignment, performance monitoring, feedback, and conflict resolution—driving a team satisfaction rate or performance improvement metric
• Led weekly team meetings to align on customer service expectations and address operational issues, resulting in improved internal communication and issue resolution efficiency.
• Coordinated cross‑departmentally to integrate transportation logistics with warehouse, and customer service teams, leading to smoother deliveries and fewer handoff errors.
• Planned pickups and drops for suppliers and carriers.
• Started the Jacksonville building 5 yeas ago, and ran it alone until June 20024
• L2 Supervisor Pilot - successfully ran the course of the L2 Supervisor pilot with employees from Lancaster

S

• Issued shipping instructions and provided routing information to achieve on-time, accurate deliveries.
• Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
• Collaborated with shipping analysts and distribution service coordinators to schedule deliveries.
• Used Wayfair software and programs to create bills of ladings and shipping labels.
• Monitored department performance data to avoid and identify potential risks.
• Planned pickups and drops for suppliers and carriers.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Established relationships with trucking Dispatcher to acquire long-term contacts to ensure loads are picked and delivered in a timely manner

• Issued shipping instructions and provided routing information to achieve on-time, accurate deliveries.
• Established relationships with trucking companies to acquire long-term business commitments and desirable rates.
• Answered telephone calls and emails to respond to customer concerns and cost inquiries.
• Created monthly and quarterly benchmark analytics, illustrating costs for management team.
• Planned pickups and drops for suppliers and carriers.
• Examined carrier costs and services to recommend alternatives and improvements.
• Assisted outline, Beta testing, Regression testing for custom built TMS System
• Created Line by line delivery pay scale for union drivers for all types of groceries (dry/refer/frzn)
• Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
• Ran / uploaded order query of daily orders through TMS system to populate routing sceniors