Shawn Mackey
Ankeny,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Real Estate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Community Impact Director
Coldwell Banker Distinctive Properties
06.2023 - Current
- Working with businesses by offering their employees rebates when they buy or sell residential or commercial real estate when working with one of our real estate agents. Also promoting their businesses when they become one of our partners to our agents and their clients.
- I also work with non-profit organizations by offering them rebates as well when they become one of our partners. We offer a donation to one of our non-profits on each closed sale from one of our partners employees from our side commission.
- I used my sphere of influence to find the right companies to work with and also followed up on leads given to me by co-workers and real estate agents.
- Promoted our program through social media and talking to businesses and attending office meetings.
Relocation Director
Coldwell Banker Mid-America
09.2013 - 06.2023
- Worked with real estate brokers, agents, and referral companies all over the country by connecting them with agents in our company and also agents in other parts of the country
- Handled all incoming referrals for residential real estate by assigning them by best fit with one of our local agents
- Interviewed almost all incoming clients that were selling and/or buying by asking questions to help me find the right fit for them by assigning the best agent to work with them
- Helped our agents find agents for their clients on outgoing referrals all over the country by establishing relationships with other brokers and relocation departments with brokers outside our area
- Researched and reviewed all agents before I sent a referral to make sure our clients were taken care of and so that we found the right fit
- Attended conferences through out our country to gain more connections and also to educate myself to improve our processes and efficiency
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Referral Coordinator
Coldwell Banker Mid-America Group
04.2012 - 09.2013
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced client satisfaction with timely coordination of referrals and making sure our agents were well trained and the right fit for them.
- Assigned buyer and seller referrals to our agents by finding the right fit and making sure our customers were happy with our services.
- Tracked all referrals without any supporting software to make sure brokers and referral companies had updates on time and per their expectations
- Made sure all paperwork, disclosures and agreements were signed and completed correctly.
Real Estate Agent
Coldwell Banker Mid-America
04.2009 - 07.2012
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Real Estate Agent
Iowa Realty
12.1999 - 04.2009
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Education
Liberal Arts And General Studies
Hawkeye Community College
Waterloo, IALiberal Arts And General Studies
University of Northern Iowa
Cedar Falls, IALaw Enforcement
Iowa Central Community College
Fort Dodge, IASkills
- Staff Development
- Staff Management
- Contract Negotiation
- Issues Resolution
- Negotiation
- People Management
- Contract and Vendor Management
- Rules and Regulations
- Sales Management
- Policy Development
- Performance Management
- Training and Development
Accomplishments
- Top producing real estate agent
- 5 Star Relocation Department from reviews from our peers in real estate 2014 - 2022
- Platinum Award Winner several years through hitting goals from Cartus/Anywhere Leads Network
Certification
- Licensed Realtor 1999 to present
- Certified strength coach 2009 - 2011 for Farrell's Extreme Bodyshaping
Timeline
Community Impact Director
Coldwell Banker Distinctive Properties
06.2023 - Current
Relocation Director
Coldwell Banker Mid-America
09.2013 - 06.2023
Referral Coordinator
Coldwell Banker Mid-America Group
04.2012 - 09.2013
Real Estate Agent
Coldwell Banker Mid-America
04.2009 - 07.2012
Real Estate Agent
Iowa Realty
12.1999 - 04.2009
Liberal Arts And General Studies
Hawkeye Community College
Liberal Arts And General Studies
University of Northern Iowa
Law Enforcement
Iowa Central Community College
- Licensed Realtor 1999 to present
- Certified strength coach 2009 - 2011 for Farrell's Extreme Bodyshaping
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