SHAWN MAKELL
Dunkirk,MD
Summary
Security Officer with over 4 years of experience in maintaining safe environments in healthcare and community settings. Demonstrates strong communication, organization, and risk management skills, enhancing team safety and efficiency. Committed to delivering excellent customer service and fostering collaborative relationships while ensuring the security and confidentiality of all stakeholders.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Mercy Hospital and Medical Center
02.2024 - Current
- Responding to Alarms and Emergency Requests: Security officers must promptly respond to alarms and emergency requests within the hospital premises
- Verbal De-escalation: Using verbal de-escalation skills to resolve safety incidents and manage confrontations with patients or visitors who may become agitated or aggressive
- Maintaining Confidentiality: Handling private information with discretion and maintaining confidentiality at all times
- Strong Customer Service: Providing excellent customer service by assisting visitors, directing them to appropriate locations, and enforcing hospital guidelines
- Assisting with Visitor Management: Screening visitors, issuing passes, escorting visitors after hours, and assisting in the transfer of high-risk patients
- Patrols: Conduct regular patrols on foot or vehicle to ensure the security of buildings, grounds, parking lots, and other areas of the medical center
- Report Writing: Writing detailed incident reports that comply with regulations and hospital requirements, documenting investigatory steps and results accurately
- Communication Skills: Strong communication skills to interact effectively with patients, visitors, hospital staff, and other security personnel
- Physical Fitness: Being physically fit and capable of lifting or dragging up to 50 pounds when necessary
- Empathy-led Mindset: Approaching interactions with empathy to understand the needs of patients and visitors in challenging situations
Construction Worker
GM CONSTRUCTION
01.2016 - Current
- Operate machinery and manage site tasks, ensuring timely project completion
- Implement safety protocols, reducing incidents and enhancing team safety
- Coordinate with trades to optimize workflow and improve project outcomes
- Pioneered novel debris removal techniques, significantly streamlining site cleanup processes and boosting overall project efficiency
- Fostered strong teamwork among crew members, enhancing communication and productivity
- Facilitated smooth collaboration with other trades for project success
- Meticulously managed site logistics, ensuring optimal equipment allocation and material flow
- Conducted comprehensive quality checks throughout construction phases
- Spearhead advanced machinery operations, driving project efficiency
- Devise creative solutions for complex site challenges, enhancing overall productivity
Security Officer
Watkins Security Agency Inc
12.2022 - 01.2024
- Security Supervisor of the building that secures premises and personnel by patrolling property at Lula G
- Scott Community Center in Shady Side, Maryland
- Monitoring surveillance equipment and access points
- Investigates security breaches, incidents, and other alarming behavior
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Inspect and patrol the perimeter and grounds at regular intervals
- Monitor surveillance cameras for suspicious activity
- Monitor public access and ensure the security of all staff and visitors
- Exhibit a physical fit, and authoritative presence to help deter criminal behavior
- Providing security services at the front desk
- Checking identification cards
- Signing in and out guests
- Conducting hourly patrols
- Monitoring surveillance equipment
- Permitting entry and verifying anyone attempting to enter
- Writing reports of daily activities and irregularities
- Preventing losses and damage by reporting irregularities
- Informing violators of policy and procedures
- Restraining trespassers
- Being trained for emergencies
- Being trained to assist in filing police reports
- Being CPR certified
- Opening doors at specific times
- Monitoring the parking lot
- Assisting with any emergency alarms
- Maintaining shift reports
- Communicating hourly with company personnel
- Written and Verbal Communication
- Following Complex Instructions
- Interpersonal Skills
- Knowledge of Security Operations and Procedures
- Manage Multiple Tasks
- Knowledge of Basic Security and Fire Inspection Procedures
- Lifting
- Surveillance Skills
Caregiver
Comfort Keepers
01.2021 - 12.2022
- Supported residents in daily activities, enhancing independence and well-being
- Facilitated patient outings, ensuring safety and engagement in community activities
- Delivered emotional support, fostering a positive and nurturing environment
- Assisted with personal care and household tasks, maintaining health and safety
- Encouraged self-care, promoting autonomy and confidence among residents
Cook and Prepare Food
CHRISTOPHER'S GROCERY STORE
01.2020 - 12.2021
- Prepared diverse meals, ensuring customer satisfaction through personalized service
- Maintained cleanliness in food prep areas, enhancing safety and hygiene standards
- Assisted team members across departments, fostering a collaborative work environment
- Greeted and served customers courteously, boosting store reputation and repeat business
Caregiver
Visting Angels
01.2020 - 12.2021
- Support daily living activities, enhancing resident independence and well-being
- Facilitate health and safety at home, promoting patient autonomy
- Manage personal care tasks, ensuring comfort and dignity
- Coordinate outings, fostering patient social engagement
- Offer emotional support, strengthening patient resilience
Education
ASSOCIATE'S DEGREE - BUSINESS ADMINISTRATION
Garrett College
McHenry, MD08.2021
HIGH SCHOOL DIPLOMA -
Dr. Henry A. Wise, Jr. High School
Upper Marlboro, MD12.2017
Skills
- Project Coordination
- Wellness and Fitness
- Effective Team Collaboration
- Prioritization Skills
- Document Organization
- Experience with PeopleSoft
- Surveillance System Monitoring
- Experienced in Microsoft Office Suite
- Advanced Excel Skills
- Information Security
- Proficient in Conflict Management
- Patient Care Assistance
- Active Listening
- Accurate Typing
- CCTV Surveillance
- Culinary Skills
- Effective Communication
- Risk Assessment
- Proficient in Google Docs
- Reception Operations
- Sanitation Practices
- Defensive Driving
- Client Support
- Quality Management
- Consistent Reliability
- Accurate Data Input
- QuickBooks Proficiency
- Analytical Problem-Solving
- Dispute Resolution
- Adaptable Mindset
- Sales Expertise
- Theft Prevention
- Data Analysis
- Team Leadership
- Effective Organization
- Structural Development Knowledge
- Cross-Functional Team Coordination
- Effective Negotiation
- Windows Proficiency
- Crisis Management
- Threat Assessment
- SharePoint Administration
Certification
- First Aid Certification
- NCCER Certification
- Food Handler Certification
- Confined Space Certification
- LPN
- Driver's License
- Guard Card
Timeline
Security Officer
Mercy Hospital and Medical Center
02.2024 - Current
Security Officer
Watkins Security Agency Inc
12.2022 - 01.2024
Caregiver
Comfort Keepers
01.2021 - 12.2022
Cook and Prepare Food
CHRISTOPHER'S GROCERY STORE
01.2020 - 12.2021
Caregiver
Visting Angels
01.2020 - 12.2021
Construction Worker
GM CONSTRUCTION
01.2016 - Current
HIGH SCHOOL DIPLOMA -
Dr. Henry A. Wise, Jr. High School
ASSOCIATE'S DEGREE - BUSINESS ADMINISTRATION
Garrett College
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