Shawn Manana
Orlando,FL
Summary
Flexible Copy and Print Associate skilled in using technical tools and systems to set up and produce copy and print materials for various customers. Accomplished at working productively to meet and exceed target worklists. Excellent communication and relationship-building skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Delivery Courier
CDS Air Freight/Airborne Express/DHL/FedEx
Orlando, FL
07.1993 - 12.2012
- Ensured timely delivery of packages to customers in accordance with company standards.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
Print Specialist/Delivery Driver, Shipping
Orlando Reprographics
Orlando, FL
01.2002 - 12.2008
- Created customer profiles, managed orders, and maintained accurate inventory records.
- Set up and operated digital presses for large format printing projects.
- Adjusted color density, saturation, hue, and other variables in accordance with client specifications.
- Edited files using Adobe Acrobat Pro software to ensure accuracy prior to printing.
- Maintained a clean work area and ensured all safety protocols were followed while operating the press.
- Scheduled jobs according to customer needs, ensuring timely delivery of finished products.
Veterinary Receptionist
The Cat Hospital Of Orlando
Altamonte Springs, FL
01.2012 - 10.2021
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Processed payments from clients including cash, credit cards, and checks.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Alarm Specialist II
Protection 1
Longwood, FL
03.2012 - 12.2019
- Improved communication between emergency responders and the public by efficiently dispatching alarms and relaying critical information.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Assisted in training new employees on alarm dispatch procedures, contributing to a knowledgeable and prepared workforce.
- Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.
- Streamlined alarm monitoring processes for increased efficiency and accuracy in identifying emergencies.
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
Receptionist/Dispatcher Office Assistant
Shamrock Plumbing Sales
Orlando, FL
08.2021 - 02.2024
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Realtor - Real Estate
Realtor Association
Orlando, FL07-2013
High School Diploma -
Orange County Public School
Orlando, FLSome College (No Degree) - Law (Pre-Law)
Strayer University
Washington, DCPhlebotomy - Phlebotomy
Cambridge College of Healthcare & Technology
Altamonte Springs, FL07-2023
Skills
- Printing Techniques
- Print Production Scheduling
- Strong attention to detail
- Customer Service
- Effective communication abilities
- Color management skills
- Offset printing knowledge
- Estimating and Quoting
- Proofreading accuracy
- Document Preparation
- Shipment Preparation
- Color management expertise
Certification
- Notary Public
Timeline
Receptionist/Dispatcher Office Assistant
Shamrock Plumbing Sales
08.2021 - 02.2024
Alarm Specialist II
Protection 1
03.2012 - 12.2019
Veterinary Receptionist
The Cat Hospital Of Orlando
01.2012 - 10.2021
Print Specialist/Delivery Driver, Shipping
Orlando Reprographics
01.2002 - 12.2008
Delivery Courier
CDS Air Freight/Airborne Express/DHL/FedEx
07.1993 - 12.2012
Realtor - Real Estate
Realtor Association
High School Diploma -
Orange County Public School
Some College (No Degree) - Law (Pre-Law)
Strayer University
Phlebotomy - Phlebotomy
Cambridge College of Healthcare & Technology
- Notary Public
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