Shawn Mann
Castile,NY
Summary
Dedicated professional with a clean driving record and a safety-focused approach, previously with The Arc GLOW. Proven ability to assist elderly and disabled passengers while conducting pre-trip inspections. Strong communicator and mentor, enhancing team performance and ensuring compliance with regulations. Committed to delivering exceptional service and maintaining an impeccable safety history.
Overview
23
23
years of professional experience
Work History
Bus Driver
The Arc GLOW
Mount Morris, NY
10.2021 - 05.2024
- Operated bus safely, adhering to traffic regulations and company policies.
- Assisted passengers with boarding and disembarking, ensuring a smooth experience.
- Conducted pre-trip inspections to verify vehicle safety and functionality.
- Communicated effectively with dispatch regarding route changes or passenger needs.
Census Bureau Enumerator
U.S. Census Bureau, U.S. Department Of Commerce
Rochester, NY
03.2020 - 09.2021
- Conducted household surveys to gather accurate demographic data for statistical analysis.
- Ensured data integrity through thorough verification and cross-referencing of collected information.
- Collaborated with team members to streamline data collection processes and improve efficiency.
- Trained junior enumerators on survey techniques and data entry protocols to enhance team performance.
- Developed comprehensive reports summarizing findings for presentation to stakeholders and decision-makers.
Collections Supervisor
Pioneer Credit Recovery
Perry, NY
01.2001 - 07.2009
- Supervised daily collections activities to ensure timely and accurate accounts receivable management.
- Led team in resolving customer disputes, enhancing satisfaction and retention rates.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Implemented streamlined processes for collections reporting, increasing transparency and accountability.
- Analyzed collection trends to identify areas for improvement, informing strategic decision-making.
- Monitored team performance metrics, providing constructive feedback to enhance productivity and results.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Documented conversations with consumers and research into accounts.
- Interviewed and assisted in selection of candidates for collections positions on teams of 8-12.
Education
Associate of Applied Science - Computer And Information Sciences
Genesee Community College
Batavia, NY01-2001
Skills
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Defensive driving
- Elderly and disabled assistance
- Impeccable safety history
- Financial services
- Empathy and tact
- Call management systems
- Client resolution
- Collection law compliance
- Call center experience
- Conflict resolution techniques
Timeline
Bus Driver
The Arc GLOW
10.2021 - 05.2024
Census Bureau Enumerator
U.S. Census Bureau, U.S. Department Of Commerce
03.2020 - 09.2021
Collections Supervisor
Pioneer Credit Recovery
01.2001 - 07.2009
Associate of Applied Science - Computer And Information Sciences
Genesee Community College