SHAWN MAO

• Performed Amazon Vendor Central order processing weekly totaling over one million dollars in sales, AR/AP, Commercial order processing via QuickBooks for commercial customers Chewy, Petco, Central Pet, etc. Monitored and ran retail order fulfillment site on WooCommerce.
• Daily data entry, office management, covering operator phone lines when needed, assisting HR director when needed, assisting accounting department when needed, assisting warehouse staff when needed, assisting owner of company when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Transcribed phone messages and relayed to appropriate personnel
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review
• Scheduled appointments and handled calenders for senior leadership
• Prepared presentations, materials and documentation for use executives in meetings and engagements
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays
• Screened calls and emails and responded accordingly to support executive correspondence
• Processed travel expenses and reimbursements for executive team and senior management group
• Organized envelopes, postage and mail correspondence for staff and leadership
• Supported business and hospitality needs of corporate partners and staff during meetings and company events
• Updated spreadsheets and databases to track, analyze and report on performance and sales data
• Used advanced software to prepare documents, reports and presentations
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips

Took a break from working outside of my home to raise my children.

• In charge of meeting with patients and explaining financial responsibilities, in regards to treatment plan.
• Reviewed financial contracts with patients, collected fees before treatment began.
• If patient had insurance, reviewed coverage and financial responsibilities.
• Called insurance carriers to verify coverage.
• Dealt with overseas patients remotely.
• Actively listened to patients, handled concerns quickly and escalated major issues to supervisor
• Developed and maintained courteous and effective working relationships
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Increased customer satisfaction by resolving issues