Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHAWN MARCEAU

HARRAH

Summary

Dynamic professional with extensive experience at Yakama Legends Casino & Hotel, excelling in transaction processing and customer relationship management. Proven ability to enhance operational efficiency and ensure safety compliance while fostering team collaboration. Recognized for resolving conflicts effectively and maintaining high customer satisfaction in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Clerk

Yakama Legends Casine & Hotel
Toppenish
04.2025 - Current
  • Assisted in maintaining security protocols during soft count procedures.
  • Handled currency and coin processing equipment with care and precision.
  • Collaborated with team members to ensure efficient cash handling operations.
  • Conducted inventory checks of cash supplies and reporting discrepancies promptly.
  • Documented daily cash counts accurately for financial accountability.
  • Verified all paperwork for accuracy prior to submitting to supervisor.
  • Processed large volumes of currency in accordance with applicable laws and regulations.
  • Reconciled cash, coin and chips against established records.

Radio Disc Jockey

Sole Proprietorship
Harrah
01.2025 - Current
  • Operated sound equipment and mixing consoles during live performances.
  • Engaged with guests to enhance event atmosphere and experience.
  • Collaborated with team to develop engaging multimedia content for various platforms.
  • Assisted in planning and executing promotional events to enhance brand visibility.
  • Managed social media accounts, creating posts and responding to audience inquiries.
  • Edited audio and video materials for clarity and quality before publication.
  • Generated new leads within target market using traditional marketing, social media networking and direct networking with decision-makers.
  • Assisted in the production of live events, including set-up and tear-down.
  • Constructed graphics for various multimedia platforms.
  • Ensured compliance with applicable laws and regulations related to media production.
  • Developed public relations strategies to influence public opinion or promote ideas, products or services.

Sole Proprietor

Native Arms and Ammunition
Toppenish
11.2011 - Current
  • Assisted customers in selecting firearms and related accessories.
  • Provided product knowledge and demonstrations to enhance customer experience.
  • Managed inventory levels and organized merchandise displays for optimal visibility.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained compliance with safety regulations and company policies on firearm sales.
  • Collaborated with team members to ensure a welcoming store atmosphere.
  • Trained new staff on customer service standards and product information.
  • Resolved customer inquiries and concerns promptly to foster satisfaction.
  • Processed payments using POS system accurately and efficiently.
  • Greeted customers, answered questions and provided information on products.
  • Maintained a clean and organized work area to ensure efficient operations.
  • Maintained accurate records of sales transactions and customer information.
  • Identified opportunities for upselling additional products or services.
  • Adhered to company policies regarding firearm handling and storage.
  • Resolved customer service issues in a professional manner.
  • Managed returns according to company policies and procedures.
  • Demonstrated proper use of firearms and safety protocols to customers.
  • Maintained knowledge of current promotions, policies concerning payment methods, exchange and refund policies.
  • Computed daily sales figures for submission to accounting department at end of shift.
  • Assisted customers in selecting appropriate firearms for their needs.
  • Stocked shelves with new merchandise and restocked existing items as needed.
  • Connected with customers using strong conversational skills to uncover unique needs.
  • Greeted customers to determine wants or needs.

Cashier

Yakama Legends Casino & Hotel
Toppenish
10.2024 - 04.2025
  • Processed cash transactions for guests at the casino cage.
  • Managed customer inquiries regarding gaming funds and services.
  • Maintained accurate records of all cash exchanges and transactions.
  • Assisted in balancing cash drawers at the end of shifts.
  • Verified identification for patrons accessing cash services.
  • Provided exceptional customer service to enhance guest experience.
  • Adhered to security protocols to prevent fraud and theft.
  • Collaborated with team members to ensure smooth operations during busy hours.
  • Managed the payment of jackpots and other winnings to customers in a timely manner.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Resolved disputes between customers or staff members in a professional manner.
  • Monitored surveillance cameras to detect any suspicious activity or theft attempts.
  • Processed check cashing requests within established limits.
  • Maintained an accurate record of all transactions in the casino's computer system.
  • Prepared reports for management regarding daily revenue, losses, shortages, and overages.
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Assisted customers with questions about slot machines or other gaming activities.
  • Completed gaming forms and reports and assisted customers with credit-related problems.
  • Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.

Program Manager

Yakama Nation
Toppenish
04.2018 - 03.2024
  • Led program development initiatives for community engagement and support services.
  • Coordinated cross-departmental meetings to align project goals and objectives.
  • Oversaw grant application processes to secure funding for various initiatives.
  • Developed partnerships with local organizations to enhance community impact.
  • Attended conferences, seminars, meetings related to veteran affairs topics.
  • Managed external client and business partner relationships.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Created tactical relationships with teams to propel projects and attain results.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Negotiated contracts and agreements with vendors and suppliers.
  • Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes.
  • Implemented best practices in order to maximize efficiency of operations.
  • Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
  • Monitored performance metrics to ensure timely completion of tasks.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Created and managed budgets for travel, training, and team-building activities.
  • Provided customer support through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions and transactions daily.
  • Resolved complaints by investigating issues and coordinating with relevant departments.
  • Developed strategies for improving customer service quality.
  • Provided customer service and support to clients, responding to inquiries in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • Answered phone calls professionally and provided information to callers as needed.

Recreation Director

U.S. Forest Service JCCC
White Swan
05.2005 - 04.2018
  • Engaged audiences through live events and interactive segments.
  • Developed entertaining content for various media platforms.
  • Coordinated logistics for on-site shows and productions.
  • Collaborated with marketing teams to promote events effectively.
  • Managed audience feedback and adjusted performances accordingly.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Maintained excellent communication with vendors to ensure timely delivery of supplies and equipment.
  • Developed marketing plans aimed at increasing participation in recreational activities within the community.
  • Ensured compliance with safety regulations during all recreational activities.
  • Coordinated with other departments to facilitate the successful implementation of recreational activities.
  • Monitored inventory levels of supplies needed for various recreation programs and ordered items when necessary.
  • Developed, organized and implemented recreational programs for all ages.
  • Maintained records related to attendance at recreation activities and programs offered.
  • Analyzed customer feedback regarding recreation services provided by the organization.
  • Collaborated with local businesses to secure discounts on goods or services used by the department.
  • Introduced new program activities, equipment and materials to community using social media and print media.
  • Resolved conflicts among participants or between participants and staff members in a professional manner.
  • Organized special events such as tournaments, competitions, festivals.
  • Designed and led activities in crafts, music and sports.
  • Consulted with staff and other professionals to discuss activities.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Stored and retrieved vehicles, radios and ride components.

Education

Social Work

Heritage University
Toppenish, WA
08-1998

High School Diploma -

Chemawa Indian School
Salem, OR
06-1990

Skills

  • Transaction processing
  • Safety compliance
  • Inventory management
  • Customer relationship management
  • Event coordination
  • Social media management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Data documentation
  • Event promotion
  • Relationship building
  • Peer relationships
  • Database entry
  • Telephone etiquette
  • File and database management
  • Quality control
  • Customer satisfaction
  • Quality management
  • Verbal and writing communication
  • Teamwork and collaboration

References

References available upon request.

Timeline

Clerk

Yakama Legends Casine & Hotel
04.2025 - Current

Radio Disc Jockey

Sole Proprietorship
01.2025 - Current

Cashier

Yakama Legends Casino & Hotel
10.2024 - 04.2025

Program Manager

Yakama Nation
04.2018 - 03.2024

Sole Proprietor

Native Arms and Ammunition
11.2011 - Current

Recreation Director

U.S. Forest Service JCCC
05.2005 - 04.2018

Social Work

Heritage University

High School Diploma -

Chemawa Indian School

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SHAWN MARCEAU