Hi, I’m
SHAWN MARCEAU
Harrah,WA
Summary
Accomplished Program Manager with a proven track record at Veterans Affairs, adept in strategic planning and team leadership. Excelled in enhancing program efficiency and stakeholder satisfaction through expert project management and interpersonal skills. Demonstrated success in surpassing objectives, with a keen focus on critical thinking and customer service excellence.
Overview
19
years of professional experience
Work History
Veterans Affairs
Program Manager
04.2018 - 04.2024
Job overview
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Native Arms and Ammunition
Sole Proprietor
10.2011 - 03.2018
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Entered income and expense details into business databases to track purchases and address variances.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Implemented organizational systems that streamlined workflow processes within the sole proprietorship.
US Forest Service
Recreation Director
05.2005 - 02.2014
Job overview
- Participated in training and development programs to maximize opportunities for self-development.
- Assisted residents with problems or complaints and completed administrative tasks.
- Implemented risk management policies and procedures to minimize potential hazards during activities and events.
- Used [Software] to document progress notes and program attendance.
- Provided exceptional customer service by addressing concerns promptly and maintaining open communication channels with participants and stakeholders alike.
- Organized successful fundraisers that raised funds for new equipment or facility upgrades within the recreation department.
- Oversaw staff recruitment, training, and performance evaluations to maintain a high-quality team of recreation professionals.
Education
Heritage UniversityToppenish, WA
No Degree from Social Work
05.2000
United States Marine CorpsTwentynine Palms, CA
Masters Art of War
10.1998
Chemawa Indian SchoolSalem, OR
High School Diploma
05.1990
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Decision-Making
- Team Leadership
- Project Coordination
- Program Leadership
- Training and Development
- Critical Thinking
- Interpersonal Skills
- Data Collection & Research
- Team Management
- Flexible and Adaptable
- Team training and development
- Attention to Detail
- Customer Service
- Public Speaking
- Good Judgment
- Budgeting and Resource Management
- Scheduling and Planning
- Cross functional Team Builder
Timeline
Program Manager
Veterans Affairs
04.2018 - 04.2024
Sole Proprietor
Native Arms and Ammunition
10.2011 - 03.2018
Recreation Director
US Forest Service
05.2005 - 02.2014
Heritage University
No Degree from Social Work
United States Marine Corps
Masters Art of War
Chemawa Indian School
High School Diploma
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