Shawn Matteson
Saint Clair,MN
Summary
An accomplished professional with a solid work ethic, who excels in building trusting relationships with customers and team members. A result driven achiever who works at a fast pace and independently; with excellent verbal, written and organizational skills obtained through education and nine years in customer service, management and administrative experiences.
Overview
9
9
years of professional experience
Work History
Transfer Evaluator
Minnesota State University, Mankato
05.2019 - 11.2021
- Utilized quality control software to track and analyze product data.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed multiple tasks and met time-sensitive deadlines.
Administrative Assistant To The Registrar
Minnesota State University, Mankato
05.2018 - 05.2019
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated office events, seminars and meetings for staff and clients.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Club Supervisor
Sam's Club
Mankato, MN
2012.12 - 2018.05
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Boosted team performance by developing customer service training materials and conducting service training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Penn Yann Academy
Penn Yan06.1995
Skills
- Verbal and Written Communication
- Staff Training and Development
- Performance Improvement
- Workload Prioritization
- Coaching and Training
- Opportunity Identification
- Complex Problem-Solving
- Document and Records Management
- Exceptional Communicator
- Group and Individual Instruction
- Operational Standards
- Customer Relationship Management
Timeline
Transfer Evaluator
Minnesota State University, Mankato
05.2019 - 11.2021
Administrative Assistant To The Registrar
Minnesota State University, Mankato
05.2018 - 05.2019
Club Supervisor
Sam's Club
2012.12 - 2018.05
High School Diploma -
Penn Yann Academy
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