Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager

Shawn Matthews

Saint Louis,MO

Summary

Experienced professional focused on meeting or exceeding objectives seeking Office Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

15
15
years of professional experience

Work History

Assistant Center Operations Director

Concentra Medical Center
07.2022 - Current
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Led, supervised and provided strategic direction for workforce of 10 employees.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.

Office Manager

All Smiles Dental Care Dr. Rhonda Green
Godfrey , IL
09.2019 - 07.2022
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Addressed and remedied all patient or team member issues.
  • Managed 5 employees with various personalities .
  • Consulted with healthcare professionals on business decisions.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Oversaw accounting, budgeting, and financial reporting.
  • Built relationships with physicians to create steady referral pipeline.

Collection Manager and Trainer

Credit Control
Hazelwood , MO
07.2014 - 03.2019
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Processed payments and applied to customer balances.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Established procedures for collection of past due amounts.
  • Worked with legal resources and recovery teams to manage default issues.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind

Legal Collector

Fredrick J. Hanna & Associates
Earth City, MO
09.2010 - 06.2014
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Advised customers of alternative actions and strategies for debt repayment

Education

Associate of Arts - Communications

Florissant Valley Community College
Florissant, MO
05.1994

High School Diploma -

Central Visual And Performing Arts
Saint Louis, MO
05.1992

Skills

  • Budgetary Planning
  • Office Management
  • Staff Training
  • Team Management
  • Biweekly Payroll Processing
  • Cash Flow and Reconciliation
  • Vendor Liaising
  • Registration Management
  • Fee Collection
  • Insurance Information Collection
  • Making Appointments
  • Multi-Tasking Skill

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Center Operations Director

Concentra Medical Center
07.2022 - Current

Office Manager

All Smiles Dental Care Dr. Rhonda Green
09.2019 - 07.2022

Collection Manager and Trainer

Credit Control
07.2014 - 03.2019

Legal Collector

Fredrick J. Hanna & Associates
09.2010 - 06.2014

Associate of Arts - Communications

Florissant Valley Community College

High School Diploma -

Central Visual And Performing Arts

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Shawn Matthews