SHAWN MAY
Fairmont,WV
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 32 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Account Executive/Business
OPEN SYSTEMS TECHNOLOGIES CORPORATION
Clarksburg , WV
12.2020 - Current
- Applied consultative approach and established script responses to overcome customer objections.
- Responsible for success of proposal efforts
- Manage entire proposal process from kick-off to delivery of compliant proposals
- Serve as opportunity lead and key member of Business Development team
- Analyze Federal RFPs and RFQs
- Develop sales strategies, proposals, and forecasts
- Develop and conduct product demonstrations and sales presentations
- Prepare quotations, cost reports, performance reports and customer correspondence
- Establish proposal timelines, outlines, and create compliance matrices
- Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
- Write key proposal sections including management, staffing, executive summaries, and quality control plans, among other sections
- Coordinate proposal efforts among business developers, recruiting, contracts and pricing, capture, and SMEs
- Manage entire review and approval process—from Blue Team (including storyboards) to White Team and final corporate approval
- Manage color review process (Pink, Red, Gold, etc.)
- Ensure all proposals are delivered on time
- Responsible for all corporate opportunity searches and strategic intelligence using GovWin IQ, BGov, eBuy, Sam.gov, Salesforce, FedConnect, etc
- Facilitate and nurture teammate/subcontractor participation in proposal efforts
- Maintain strategic 120-day business development outlook and win-loss reports for owners and senior corporate management.
DIRECTOR OF INFORMATION TECHNOLOGY
CITY OF MORGANTOWN WV
Morgantown, WV
10.2019 - 12.2020
- Developing systems, procedures, and policies for service management
- Responsible for areas of network security, data processing, systems programming and analysis, systems and network administration, equipment and software purchases as well as telecommunications infrastructure
- Responsible for development and performance management of IT department staff
- Manage planning, design and implementation of additions, deletions and major modifications to WAN/LAN network infrastructure
- Establish and implement network security and act as gatekeeper for other developers and engineers to ensure security compliance
- Oversee troubleshooting, systems backups, archiving, and disaster recovery and provide expert support when necessary
- Establish and maintain high-quality relationships with all levels across company and with external partners
- Provide auxiliary IT support to satellite sites within business unit,
- Align local initiatives and processes with direction and support from Corporate IT
- Ensure networks, workstations, operating systems and software applications are operational
- Ensure hardware and software is patched and/or updated
- Oversee help desk activities
- Respond to escalated help desk issues
- Interact with internal users on all levels to help resolve IT-related issues and provide answers in timely manner
- Partner with management teams to develop and execute strategy including identifying appropriate use of technology to improve capabilities and performance of businesses
- Ensure corporate standards and policies related to IT and Business Systems are in compliance
- Lead technical aspects of ERP implementation projects
- Support computer-based systems and related processes that provide information for reporting and operations
- Manage related products, systems, upgrades and changes locally
- Manage maintenance of network administrative functions, including user and email accounts
- Oversee local inventory of networks, workstations and software applications
- Maintain documentation for system configurations
- Responsible for IT related Sarbanes-Oxley compliance.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Stayed abreast of technology advancements, emerging standards and IS regulations through to meet strategic technology goals.
- Deployed, monitored and maintained system installation, upgrades and network integration to achieve
- Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
- Performed regular audits and tests of infrastructure and applications to prevent issues on network
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Prioritized framework to evaluate technology and regulate communication with business stakeholders.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Interviewed, hired, trained and mentored 25 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Sr. PM / Senior Technology Integration Architect
HEWLETT PACKARD ENTERPRISES, DXC TECHNOLOGIES
Reston , VA
04.2017 - 10.2019
- Oversee Lead Engineers and Project Managers, assigning duties and schedules as well as monitoring performance to achieve objectives
- Plans projects including cost, schedule, and deliverables to meet business need; identifies project milestones and required tasks; tracks project performance
- Manage IT projects of various ranges of size and complexity successfully, directing all phases and ensuring on-time, on-budget completion
- Lead creation of deliverables, work product, and communications, including liaising with clients on daily basis to address individual needs
- Identify and mitigate project risks and issues, collaborating with senior leadership to resolve any arising concerns
- Implement organization strategies, modernizing business process and providing recommendations to reduce costs and improve operations
- Develop workflows and processes, eliminating bottlenecks, choke-points, pain points, and waste, increasing productivity as well as efficient asset and resource utilization
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced atmosphere
- Collaborated with team members to achieve target results
- Used Microsoft Word and other software tools to create documents and other communications
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used coordination and planning skills to achieve results according to schedule
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems
- Created plans and communicated deadlines to complete projects on time
- Prepared variety of different written communications, reports and documents
- Handled [25] calls per day to address customer inquiries and concerns
- Onboarded new temps by entering employee information into systems
- Conducted research, gathered information from multiple sources and presented results
- Carried out day-to-day duties accurately and efficiently
- Improved operations through consistent hard work and dedication
- Adhered to social distancing protocols and wore mask or face shield
- Received and processed stock into inventory management system
- Handled 20 calls per day to address customer inquiries and concerns
Systems Testing and Engineering Support Manager
JUSTICE - FBI, CJIS
Clarksburg, WV
08.2015 - 04.2017
- Evaluated project requirements to identify and mitigate risks
- Reduced product rollout time 46% using effective multitasking on design, engineering
- Utilize in-house and teaming resources to implement new hardware and software into data center
- Participate as member of IT Infrastructure & Operations management team responsible for defining governance processes of organization’s infrastructure architecture, data centers, networks, telecommunications, and infrastructure applications
- Interface with FBI Task Lead(s) for daily TO performance
- Support ITMS by reviewing requirements of prime development contractor and working with stakeholders to understand requirements while reporting possible conflicts and resolutions
- Support testing (utilizing DOORS, AWS (Amazon Web Services) SCRUM, Agile and waterfall) scenarios utilizing hands-on testing of system functionality, identifying anomalies, and diagnosing possible causes
- Support program/project stakeholders by researching and reviewing issues with regard to CJIS Division governance; prepare and providing technical presentations on ITMS initiatives.
- Verified construction documentation to meet client requirements and vision
- Provided technical leadership for company to effectively steer strategic plans and future projects
- Prepared, checked and coordinated documentation to support component design and application
- Checked design compliance with product specifications and standards requirements
- Coordinated engineering team for projects in commercial and industrial development
- Tested models of alternate designs and processing methods to assess feasibility and operating condition effects
INTELLIWARE SYSTEMS – SENIOR CONSULTANT (BUSINESS CASE ANALYST TEAM LEAD)
UNITED STATES MARSHAL SERVICE
Crystal City , VA
03.2015 - 08.2015
- Perform integration and collaboration duties between projects, working groups, and agency leads
- Handled [20-30] calls per day to address customer inquiries and concerns
- Enable Mission networks to support information sharing and develop next-generation technologies to meet future mission requirements through oversight, governance, technical guidance, business process re-engineering and development
- Duties include: data collection, data normalization, life cycle cost and benefit analysis, software cost estimation, cost model development, cost and benefit risk analysis, mulch-criteria decision making analysis, and other technical analyses as needed
- Initiate technical requirements collection to develop standards and technical specifications of common community concern for networks
- Develop project deliverables including meeting minutes, weekly activity reports, project charters, requirements specification documents, as-is and to-be process maps and narratives, and business cases that support and justify IT capital investments
- Design/re-design workflows and processes to eliminate bottlenecks, choke-points, pain points, and waste to improve productivity, decision making, and utilization of assets and resources
- Provide project management support including identification and management of project issues and risks, assist with design mockups, lead functional teams, perform benchmark analyses, and analyze project data
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Developed and maintained courteous and effective working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
- Resolved problems, improved operations and provided exceptional service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Identified issues, analyzed information and provided solutions to problems
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained energy and enthusiasm in fast-paced environment
- Worked with customers to understand needs and provide excellent service
- Drove operational improvements which resulted in savings and improved profit margins
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Created plans and communicated deadlines to complete projects on time
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Demonstrated respect, friendliness and willingness to help wherever needed
SYSTEMS INFRASTRUCTURE/INTEGRATION MANAGER
STATE, ZOLON TECHNOLOGIES
Crystal City, VA
08.2013 - 03.2015
- Perform wide variety of complex business and investment analyses, including cost, benefit, economic, and other related quantitative and qualitative studies and analyses for Department of State Diplomatic Security (DS)
- Manage compliance of 128 SLA’s, bringing site into compliance and minimize risk
- Develop and present briefings to senior leadership
- Supervise team of 15 with oversight of 650 servers and 220 applications; maintain Command and Control of service/network events
- Successful track record evaluating outcomes, developing and implementing business process improvements
- Provide program management support; serve as cradle-to-grave project oversight
- Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance and contract negotiations
- Develop strategic plan for Enterprise Network and Telecommunications systems to ensure IT is aligned with business needs and security awareness
- Key Accomplishments: Key Accomplishments:
- Managed WAN/LAN upgrade from 1 gb to 10 gb sonic ring
- Deployed Class-Net to 19 Sites across Continental US
CONTRACTOR: PROGRAM MANAGER
TRINITY VIDEO COMMUNICATIONS
Clarksburg, WV
05.2011 - 08.2013
- Spearhead short- and long-term vision for IT infrastructure projects within organization
- Serve as IT project manager coordinating resources, budgeting, analyzing business and system requirements, providing technical direction, and monitoring status of tasks; supervise team of 12 with oversight of 400 servers
- Prepare and present comprehensive technical reports, both orally and in writing, to senior management
- Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, cost, quality assurance, contract negotiation, policies and procedures, project documentation standards, executive presentations, organizational structure, contract requirements and best practices
- Coordinate and oversee project rollouts of new software/hardware packages being rolled out across DOJ
- Provide Senior Management reporting as to effectiveness of security controls and conditions
- Key Accomplishments:
- Designed, documented, and implemented innovative audio/video infrastructure throughout organization for use in conference rooms and command centers
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Researched industry best practices in support of training development and program content.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Devised creative solutions to critical customer and user needs.
- Participated in pilot tests and revised programs based on feedback and results.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Developed and maintained logistics workflows, procedures and reports.
- Built teams to address project goals and objectives for multiple projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Leveraged project management processes and tools to define and execute projects.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Participated in vendor selection and management process for program initiatives.
- Designed and developed programs and projects for dissemination to personnel.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
TASK MANAGER
POWERTEK CORPORATION, FBI
Clarksburg, WV
01.2011 - 05.2011
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
PROGRAM MANAGER
DATA-CENTER, KEANE FEDERAL SYSTEMS
Clarksburg, WV
06.2008 - 01.2011
- For IT system implementations; coordinated with project teams on development of DCR (Data-Center re-alignment) plan
- Provide oversight of 110,000 square foot data center
- Supervise team of 15 with oversight of 719 servers and 180 applications
- Develop strategic visions, business plans, and technology assessments for client trying to acquire and/or implement IT solutions; negotiate contracts
- Perform system build and acted as technical advisor to client IT staff; assess technical requirements; develop Requests for Proposals (RFPs)
- Key Accomplishments:
- Re-designed and re-engineered 110,000 sq ft data center to encompass other government entity disaster recovery coop sites
- Created and assisted in implementation of standing up CJIS AMP (asset management program) including following documentation: PMP (program Management Plan, Risk Management Plan, Communication Plan, Staffing Plan and System Security Plan
- Devised creative solutions to critical customer and user needs
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Established milestones and objectives based on input from functional areas and stakeholders
- Participated in pilot tests and revised programs based on feedback and results
- Developed and maintained logistics workflows, procedures and reports
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Identified program obstacles and communicated possible impacts to team
- Facilitated workshops and conducted one-on-one training to educate team members
- Leveraged project management processes and tools to define and execute projects
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments
- Designed and developed programs and projects for dissemination to personnel
- Researched industry best practices in support of training development and program content
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Built teams to address project goals and objectives for multiple projects
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution
- Coached team members on productivity strategies to accomplish challenging goals
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Participated in vendor selection and management process for program initiatives
- Devised creative solutions to critical customer and user needs.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Leveraged project management processes and tools to define and execute projects.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Designed and developed programs and projects for dissemination to personnel.
- Researched industry best practices in support of training development and program content.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Deputy Program Manager
UNITED STATES ATTORNEYS
Washington DC, DC
04.2006 - 06.2008
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Directed staff and managed annual capital budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed and organized internal communication to hold staff accountable to priorities.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Evaluated expenses and set appropriate budget levels.
- Reviewed and approved individual division budgets, fiscal reports, proposed activities and staffing level impacting department budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Designed accountability program for employees.
- Reviewed work reports and suggested process changes for improved efficiency.
- Monitored equipment use and anticipated future demand.
- Supported project leaders through every step of projects.
- Identified program obstacles and communicated possible impacts to team.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Developed and maintained logistics workflows, procedures and reports.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Leveraged project management processes and tools to define and execute projects.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Researched industry best practices in support of training development and program content.
Technical Manager
DEPARTMENT OF TREASURY
Washington Dc, DC
10.2005 - 04.2006
- Responsible for directing and managing the functions of help desk, network operations, systems engineering, and special project groups
- Responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests and help desk functions as well as 200 applications and 500 servers
- Supervise a team of 12 that design and implement COOP exercises; oversee the development, implementation, and administration of Help Desk staff training procedures and policies
- Responsible for the selection, procurement, and deployment of appropriate hardware and software solutions that meet the end-user technology needs
- Serve as the principal technical advisory on all architectural issues dealing with software operating systems, e-mail, desktop environment, and network infrastructure
- Guide the engineering team modernization of the Treasury network, improving and adding capabilities in accordance with governing Treasury policies and manuals
- Develop and implement Disaster Recovery and Continuous Operations Plans
- Implement SAN infrastructure for production and disaster recovery systems; implement email archive system for production and disaster recovery systems
- Key Accomplishments:
- Implemented SAN infrastructure for production and disaster recovery systems and implemented email archive system for production and disaster recovery systems
- Previous positions include Director of Information Technology at White & Baldacci, Network Manager for Seyfarth, Shaw, Fairweather, and Geraldson, LLP, Technical Operations Manager for On-Site Solutions Inc.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
Task Manager
FBI
Clarksburg, WV
01.2005 - 05.2005
- On multi-million-dollar nationwide IDIQ TO contract for involving systems design/development; network and security; biometrics; rapid prototyping; and more throughout DOJ
- Provide support to Program Manager in working with resources from 15 large and small teaming partners
- Coordinate PMO-level technical and financial reporting procedures using Powertek’s EVMS
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Reported regularly to managers on project budget, progress and technical problems
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Maintained open communication by presenting regular updates on project status to customers
PROGRAM MANAGER – IT SUPPORT/ENGINEERING
FBI
Clarksburg, WV
- Support testing (utilizing DOORS, AWS (Amazon Web Services) SCRUM, Agile and waterfall) scenarios utilizing hands-on testing of system functionality, identifying anomalies, and diagnosing possible causes
- Support program/project stakeholders by researching and reviewing issues with regard to CJIS Division governance; prepare and providing technical presentations on ITMS initiatives.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Administered $1.5m budget and tracked expenses.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Tracked and reported weekly program results to customers and stakeholders to facilitate change management activities.
- Devised tools and benchmarks to improve team performance and monitor production.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented and led meetings, opening up dialog with area managers to discuss upcoming projects.
- Launched TIME and ETIME program and gathered functional and business requirements to support team and mitigate risks.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Identified system needs and designed processes to support business requirements.
- Oversaw [15 - [22] projects each year from concept through final delivery.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Designed infrastructure solutions to resolve business issues and improve delivery processes.
- Strategically balanced technology and business needs of organization.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
- Managed 3-5 senior-level technical project managers in creating solutions for divisional customers.
- Verified that design, operation and IT systems complied with applicable regulations.
- Directed 3-5 simultaneous projects to boost business opportunities by 44%.
- Defined classification levels for privacy information and intellectual property.
- Established and implemented global security processes.
- Led projects and analyzed data to identify opportunities for improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Developed and maintained courteous and effective working relationships
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Worked with customers to understand needs and provide excellent service
- Monitored company inventory to keep stock levels and databases updated
- Adhered to social distancing protocols and wore mask or face shield
- Conducted research, gathered information from multiple sources and presented results
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Used coordination and planning skills to achieve results according to schedule
- Improved operations through consistent hard work and dedication
IT DEPUTY PROGRAM MANAGER
BAE SYstems
Washington Dc, DC
10.2005 - 07.2006
- Manage portfolio of projects and services with responsibility of overall execution
- Lead team responsible for imaging, distribution, call center, research web design, application development, and IT management
- Supervise team of 82 with oversight of 710 servers and 202 applications and COOP program
- Provide operational management overview and driving productivity improvement initiatives
- Drive usage of SDLC and other key measures to significantly improve project delivery
- Ensure appropriate metrics, resource planning and program management methodologies are applied to drive success
- Handle contract discussions and negotiations through all phases to signing and eventual completion of projects
- Key Accomplishments:
- 15,000 pc rollout worldwide ahead of schedule and under budget
- Exceeded goals through effective task prioritization and great work ethic
- Received and processed stock into inventory management system
- Identified issues, analyzed information and provided solutions to problems
- Onboarded new temps by entering employee information into systems
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Prepared variety of different written communications, reports and documents
- Handled [Number] calls per day to address customer inquiries and concerns
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Prepared variety of different written communications, reports and documents.
- Exceeded goals through effective task prioritization and great work ethic.
- Received and processed stock into inventory management system.
- Identified issues, analyzed information and provided solutions to problems.
- Adhered to social distancing protocols and wore mask or face shield.
- Used coordination and planning skills to achieve results according to schedule.
- Onboarded new temps by entering employee information into systems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Science - Computer Information Systems
Almeda University
Boise Id01.2005
Associate of Arts - Electronics Technology
Technical Education Center
Rockville, MD04.1990
Skills
- Director level Program Management
- Information & Systems Security
- Help Desk Management
- Team Building & Leadership
- Audio/Video Integration
- Data Center Management
- Staff Training/ Development
- Budgeting & Forecasting
- Excellent Communication
- Analytical and Critical Thinking
- Team building
- Flexible and Adaptable
- Critical Thinking
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of 12 in the development of TIME and ETIME.
- Achieved buy-ins by introducing AZURE for usage tasks.
- Supervised team of 85 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to a savings of $13m.
Additional Information
- AWARDS/CERTIFICATIONS/TRAINING , Knowledge award – Audio/Video Solution - FBI 2013 ITIL V3 - Service Design Processes - Certificate, Service Operation Processes - Certificate ITIL V3 – Foundation Syllabus v4.2 – Service Design Fundamentals, Certificate ITIL V3 OSA: Service Desk Metrics and Outsourcing, Certificate ITIL V3 OSA: Technology and Implementation Considerations ITIL V3 Overview: Certification and Benefits, Certificate ITIL V3 Overview: Creating a Service Culture, Certificate ITIL V3 Overview: Introduction to ITIL v3 Framework, Certificate ITIL V3 OSA: Request Fulfillment Process Interfaces and Challenges, Certificate Business Management, Master Certificate, COOP – Program Management, Certificate Basics of Six Sigma Project & Teams CISSP Domain: Information Security and Risk Management Building a QMS: Quality Management System Netware Certified Novell Engineer MS Certified Systems Engineer Disaster Recovery – COOP Certificate of Service Award – Dept. of Treasury 2005 & 2006
Certification
MCSE, CNE, Dell, ITIL Foundation
Work Availability
monday
tuesday
wednesday
thursday
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saturday
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Timeline
Client Account Executive/Business
OPEN SYSTEMS TECHNOLOGIES CORPORATION
12.2020 - Current
DIRECTOR OF INFORMATION TECHNOLOGY
CITY OF MORGANTOWN WV
10.2019 - 12.2020
Sr. PM / Senior Technology Integration Architect
HEWLETT PACKARD ENTERPRISES, DXC TECHNOLOGIES
04.2017 - 10.2019
Systems Testing and Engineering Support Manager
JUSTICE - FBI, CJIS
08.2015 - 04.2017
INTELLIWARE SYSTEMS – SENIOR CONSULTANT (BUSINESS CASE ANALYST TEAM LEAD)
UNITED STATES MARSHAL SERVICE
03.2015 - 08.2015
SYSTEMS INFRASTRUCTURE/INTEGRATION MANAGER
STATE, ZOLON TECHNOLOGIES
08.2013 - 03.2015
CONTRACTOR: PROGRAM MANAGER
TRINITY VIDEO COMMUNICATIONS
05.2011 - 08.2013
TASK MANAGER
POWERTEK CORPORATION, FBI
01.2011 - 05.2011
PROGRAM MANAGER
DATA-CENTER, KEANE FEDERAL SYSTEMS
06.2008 - 01.2011
Deputy Program Manager
UNITED STATES ATTORNEYS
04.2006 - 06.2008
IT DEPUTY PROGRAM MANAGER
BAE SYstems
10.2005 - 07.2006
Technical Manager
DEPARTMENT OF TREASURY
10.2005 - 04.2006
Task Manager
FBI
01.2005 - 05.2005
PROGRAM MANAGER – IT SUPPORT/ENGINEERING
FBI
Bachelor of Science - Computer Information Systems
Almeda University
Associate of Arts - Electronics Technology
Technical Education Center
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