Shawn McClarity
Chelsea,MA
Summary
Dynamic Duty Manager with extensive experience at Swissport Fueling, excelling in operational oversight and customer service. Proven track record in enhancing team performance through effective training and mentoring. Skilled in complex problem-solving and decision-making, fostering strong client relationships to boost satisfaction and loyalty. Committed to maintaining a safe and efficient work environment.
Overview
10
10
years of professional experience
Work History
Duty Manager
Swissport Fueling
08.2022 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Duty Manager
PrimeFlight
01.2020 - 08.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
Training Supervisor
Swissport Fueling
01.2017 - 12.2019
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Updated employees with latest policies, procedures and compliance standards.
Aircraft Refueler
Swissport Fueling
01.2015 - 01.2017
- Provided exceptional customer service, addressing the needs of pilots and crew members in a professional manner.
- Utilized strong attention to detail when calibrating fuel meters, guaranteeing precise measurements during each transaction.
Education
High School Diploma -
Winthrop High School
Winthrop, MA2013
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Operational oversight
- Operations management
- Decision-making
- Complex Problem-solving
Timeline
Duty Manager
Swissport Fueling
08.2022 - Current
Duty Manager
PrimeFlight
01.2020 - 08.2022
Training Supervisor
Swissport Fueling
01.2017 - 12.2019
Aircraft Refueler
Swissport Fueling
01.2015 - 01.2017
High School Diploma -
Winthrop High School
Similar Profiles
Agustin De La OAgustin De La O
Swissport Fueler Supervisor at Swissport FuelingSwissport Fueler Supervisor at Swissport Fueling
Jason BoehmJason Boehm
Fueling Agent at Swissport FuelingFueling Agent at Swissport Fueling
Hoa LeHoa Le
Aircraft Fueler at Swissport FuelingAircraft Fueler at Swissport Fueling