Shawn McCoy
Certified Phlebotomy Technician/Certified Massage Therapist
Soulsbyville,CA
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight.
Overview
31
31
years of professional experience
Work History
Self Employed Certified Massage Therapist
Self
Soulsbyville, CA
09.2000 - Current
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Patient Service Representative/Cash Posting Specialist
Adventist Health
Sonora, CA
08.2008 - 03.2018
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used [Software] to schedule appointments.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Researched and resolved account discrepancies.
- Performed daily account reconciliation and payroll verification to maintain daily records.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Input financial data and produced reports using [Software].
- Entered figures using 10-key calculator to compute data quickly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Certified Phlebotomy Technician - Phlebotomy
Abrams College
Modesto California09.2017
Skills
- Deep Tissue Massage
- Stretching Exercises
- Effective Communication
- Administrative Procedures
- Client Service
- Customer Satisfaction
- Client Records Maintenance
- Swedish Massage
- Hot Stone Massage
- Myofascial Release
- Filing Systems
- Inbound Phone Call Management
- Body Mechanics
- Anatomy
Timeline
Patient Service Representative/Cash Posting Specialist
Adventist Health
08.2008 - 03.2018
Self Employed Certified Massage Therapist
Self
09.2000 - Current
Certified Phlebotomy Technician - Phlebotomy
Abrams College
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