Summary
Overview
Work History
Education
Skills
Timeline
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Shawn McCullough

Austin,TX

Summary

Secure a Senior leadership opportunity to fully utilize my experience, training, and skills, while making a significant contribution to the success of the company.

Overview

14
14
years of professional experience

Work History

East Zone Property Claims Manager

Farmers Insurance
09.2023 - Current
  • Oversaw field property operations across several East Coast states.
  • Established processes for staff to enhance key metrics performance, leading to significant cycle time reduction.
  • Spearheaded revision of zone reinspection protocols to enhance consistency, timeliness, and accuracy.
  • Maintained compliance with company policies and multiple state regulations simultaneously, while achieving high customer satisfaction ratings
  • Developed and implemented strategies to mitigate risk and reduce claim costs through efficient claims handling
  • Created an enthusiastic workplace, boosting employee engagement by 17% in 2024.

National Property Subrogation and Arbitration Manager

Farmers Insurance
03.2017 - 09.2023
  • Managed a national operation of approximately 140 employees in various states that handled personal lines and commercial property subrogation claims, property salvage claims, marine, as well as errors and omissions
  • Orchestrated integration of MetLife acquisition into department, encompassing process mapping and change management.
  • Exceeded recovery projections by 14% in 2022, achieving an additional $20.2M.
  • Surpassed 2023 recovery projections by 27%.
  • Established a culture of continuous improvement and growth.
  • Formulated comprehensive technical strategies to boost employee retention, engagement, recoveries, and efficiency.
  • Handled sophisticated legal negotiations achieving significant settlement agreements.
  • Directed Wildfire team efforts in subrogation related to catastrophic events.
  • Delivered presentations to industry stakeholders at national events.

Regional Claims Manager

Farmers Insurance
San Antonio, TX
07.2011 - 03.2017
  • Directed daily operations of field property claim office across multiple territories including San Antonio, Rio Grande Valley, and El Paso.
  • Directed operations in a dynamic environment handling disaster-related challenges.
  • Involved in addressing complex claims matters through effective collaboration with attorneys and leadership team.
  • Member of the National Fire and Water councils where we worked to establish procedures and provide effective solutions to field operations
  • Recognized as National Sponsor and Subject Matter Expert on Emotional Intelligence collaborating with national training to enhance management curriculum.
  • Honored with a National Passion for Excellence Award for outstanding leadership and mentoring.
  • Achieved enterprise targets through the cultivation of a high-performance culture.
  • Directed implementation of digital workflows across the entire field claims department.

Education

Bachelor of Science - Business Administration; Majoring in Finance

University of Tulsa
Tulsa, Oklahoma

Skills

  • Engaging Leadership
  • Accuracy Focused
  • Critical Thinking for Problem Solving
  • Public Speaking Proficiency
  • Change Process Management
  • Operational Strategy
  • Emotional Intelligence
  • Dispute Resolution
  • Effective Communicator
  • Strategic Negotiation Experience

Timeline

East Zone Property Claims Manager

Farmers Insurance
09.2023 - Current

National Property Subrogation and Arbitration Manager

Farmers Insurance
03.2017 - 09.2023

Regional Claims Manager

Farmers Insurance
07.2011 - 03.2017

Bachelor of Science - Business Administration; Majoring in Finance

University of Tulsa

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Shawn McCullough