Shawn McDade
Charlotte,NC
Summary
Experienced Benefits Specialist with 8+ years of experience working in a comprehensive benefits role. Providing administrative and project management support for multiple clients while displaying exemplary service regarding benefits, payroll and ACA support.
Overview
17
17
years of professional experience
Work History
Benefits Solutions Specialist
ADP
Charlotte, NC
09.2015 - Current
- The primary point of contact to an extensive client list with an average annual revenue of $400,000 and an average employee headcount of 400.
- Responsible for researching, analyzing, and administering healthcare plans and wellness programs, from medical and dental benefits to disability and family leave. Collaborate with clients to understand their HR and benefit needs to provide tailored solutions.
- Project Manager over open enrollment working closely with cross functioning teams including HR, payroll, ACA,COBRA and outside vendors.
- Responsible for organizing, supporting and managing all Open Enrollment activities including building employee open enrollment profiles, updating/building benefit plans, partnering with carriers and COBRA contacts.
- Able to troubleshoot and resolve complex client issues by proactively identifying problems and providing timely solutions.
- Provide monthly invoice reconciliation support. Execute company policies and procedures, to ensure the proper management of each account. Mentor to new service associates.
Customer Service / Benefits Solutions Specialist
Randstad AON Hewitt
Charlotte, NC
09.2014 - 09.2015
- Answered inbound calls from clients' employees answering questions and resolving issues related to their health care benefits, 401(k) savings, life benefits, retirement plans, leave of absence, payroll, and other human resource-related services.
- Worked directly with both internal and external customers via telephone or electronically Multi-tasking by being able to work in multiple systems at a time.
- Operated several databases simultaneously to access the information needed to service the customer.
Customer Service Representative
Sprint
Charlotte, NC
01.2007 - 08.2015
- Answered an average of eighty calls per day, addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientele
- Worked with new customers in the development of new accounts and the implementation of new equipment.
- Served as supervisor liaison taking escalated calls.
- Transitioned calls into a sale by educating and offering products and services that would benefit the customer
- Assisted in the training of new customer service representatives.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Bachelor of Science -
Alabama A & M University
Normal, ALSkills
- Customer service
- Microsoft excel
- Microsoft office
- Communication skills
- Windows
- Typing, Microsoft word
- Computer literacy
- Analysis skills
- Troubleshooting, Anal
Timeline
Benefits Solutions Specialist
ADP
09.2015 - Current
Customer Service / Benefits Solutions Specialist
Randstad AON Hewitt
09.2014 - 09.2015
Customer Service Representative
Sprint
01.2007 - 08.2015
Bachelor of Science -
Alabama A & M University
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