SHAWN MCDADE
Charlotte,NC
Summary
Knowledgeable Benefit Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Overview
17
17
years of professional experience
Work History
Benefits Solutions Specialist III
ADP
09.2015 - Current
- The primary point of contact to an extensive client listing. Supporting Health and Welfare plan administration services and benefit programs.
- Managing a variety of benefit plans on a day-to-day basis working with the client's internal HR, ADP internal partners as well as outside vendors
- Manage a book of business between 10-13 clients with an average annual revenue of $400,000 and an average employee headcount of 400. Project Manager responsible for organizing, supporting and managing all Open Enrollment activities including building employee open enrollment portal, updating/building benefit plans, partnering with carriers and COBRA contacts
- Able to troubleshoot and resolve complex client issues by proactively identifying problems and providing timely solutions.
- Provide payroll, ACA and monthly invoice reconciliation support.
- Execute company policies and procedures, to ensure the proper management of each account.
Customer Service / Benefits Solutions Specialist
Randstad (Aon Hewitt)
09.2014 - 09.2015
- Answered inbound calls from clients' employees answering questions and resolving issues related to their health care benefits, 401(k) savings, life benefits, retirement plans, leave of absence, payroll, and other human resource-related services
- Worked directly with both internal and external customers via telephone or electronically Multi-tasking by being able to work in multiple systems at a time
- Operated several databases simultaneously to access the information needed to service the customer.
Customer Service Representative
Sprint
01.2007 - 10.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Alabama Agricultural And Mechanical University
Huntsville, ALSkills
- Multitasking
- Quality Assurance
- Time Management
- Microsoft Office
- Project Management
- Communications
Timeline
Benefits Solutions Specialist III
ADP
09.2015 - Current
Customer Service / Benefits Solutions Specialist
Randstad (Aon Hewitt)
09.2014 - 09.2015
Customer Service Representative
Sprint
01.2007 - 10.2010
Alabama Agricultural And Mechanical University
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