Shawn McGowan
Branchburg Township,NJ
Summary
Dedicated customer service professional with proven skills in effective communication and time management. Known for building strong relationships and enhancing guest experiences in fast-paced environments. Ready to contribute to team success and drive customer satisfaction. If a higher-up needs something done, I go above and beyond to please them.
Overview
5
5
years of professional experience
Work History
Model
Q Model Management
NYC, NY
09.2025 - Current
- Gathered information from agents to understand pay, provisions and lengths of jobs.
- Posed for artists and photographers with or without clothes.
- Followed strict routines of diet, sleep and exercise to maintain appearance.
- Changed backstage during fashion shows and maintained poised appearance before audiences.
- Promoted and showcased clothing, footwear, and other products.
- Worked with photographers to produce desired looks and to finish photo shoots on schedule.
- Stayed up-to-date on fashion trends by attending shows and reading industry publications regularly.
- Applied makeup according to directions from stylists prior to each shoot.
- Demonstrated a variety of looks such as casual, dressy, sporty. during photoshoots.
- Understood lighting techniques used in photography and adjusted poses accordingly.
- Upheld high standards of professionalism in high-stress environments.
- Developed relationships with casting agents and photographers who could provide future work opportunities.
- Maintained strong relationships with photographers and stylists for effective teamwork.
- Adapted quickly to different styles and wardrobe changes throughout events.
- Attended castings and auditions, showcasing versatility in modeling skills.
- Followed directions from creative teams to achieve desired visual outcomes.
- Presented a professional image while engaging with clients and audiences.
- Maintained a positive attitude while working long hours under challenging conditions at times.
- Attended casting calls, fittings, shows and shoots.
- Traveled to different locations for photoshoots when required.
- Arrived early for shoots to give extra time for hair, makeup, and styling.
- Created unique poses and expressions to capture attention from viewers.
- Managed time efficiently in order to complete multiple assignments within deadlines.
- Followed instructions given by photographer or art director during photoshoots.
- Worked closely with art directors to ensure that the vision of the brand was accurately portrayed through modeling.
Server
Ramenya
Branchburg Township, New Jersey
11.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served food and beverages to guests with attention to detail.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely order delivery to patrons.
- Assisted in training new servers on restaurant procedures and service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items, enhancing customer experience through product knowledge.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Checked food before serving it to customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
HVAC Assistant
Jordyn Mech.
Branchburg Township, New Jersey
04.2025 - 09.2025
- Handled inventory management for HVAC parts and tools.
- Assisted technicians with HVAC system installations and repairs.
- Organized job site tools and materials for efficient workflows.
- Collaborated with staff to troubleshoot HVAC system issues effectively.
- Cleaned evaporator coils, condenser coils and filters of the HVAC system.
- Assisted in installing, repairing and maintaining HVAC systems.
- Worked closely with technicians in order to complete assigned tasks efficiently.
- Performed preventive maintenance on heating, ventilation and air conditioning equipment to ensure optimal performance.
- Repaired and replaced defective parts of HVAC systems as needed.
- Installed new ductwork according to plans and specifications provided by engineers or contractors.
- Operated tools like drills, saws, safely during installation or repair works.
- Inspected HVAC components for proper operation and functionality.
- Adhered to standard operating procedures while carrying out tasks associated with the job role.
- Checked air flow through vents for proper distribution of conditioned air throughout premises.
- Followed safety protocols while working with refrigerants such as Freon.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Kept business entrances clean, tidy and professional in appearance.
- Disassembled broken or defective equipment to facilitate repair.
- Lifted and moved tools, equipment, new items and parts into place.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
Server
Trattoria Uno
Branchburg Township, New Jersey
10.2020 - 08.2023
- Provided excellent customer service in a fast-paced dining environment.
- Prepared and served food and beverages to guests with attention to detail.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely order delivery to patrons.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Industrial Psychology - How To Improve Sales/productivity Through Psych.
Raritan Valley Community College
Somerville, NJ08-2027
Some College (No Degree) - Industrial And Organizational Psychology
The College of New Jersey
Trenton, NJSkills
- Team collaboration
- Customer service
- Effective communication
- Sales strategies
- Inventory management
- Time management
- Point of sale (POS) system operations
- Sales techniques
- Positive guest interactions
- Menu presentation
- Team member support
- Tableside etiquette
- Beverage preparation
- Cash handling
- Table setting knowledge
- Dining customer service
- Effective customer upselling
- Calm demeanor
- Relationship management
- Table resetting
- Table setting
- Dietary restrictions knowledge
- POS operation
- Guest relations management
- Food running
- Shift management
- Table bussing
- Hospitality service expertise
- Strong work ethic
- Allergy awareness
- Dining area maintenance
- Cleanliness standards
- Quality control
- Server training
- Professional appearance
- Safe food handling
Languages
French
Limited
Timeline
Model
Q Model Management
09.2025 - Current
HVAC Assistant
Jordyn Mech.
04.2025 - 09.2025
Server
Ramenya
11.2023 - Current
Server
Trattoria Uno
10.2020 - 08.2023
Industrial Psychology - How To Improve Sales/productivity Through Psych.
Raritan Valley Community College
Some College (No Degree) - Industrial And Organizational Psychology
The College of New Jersey