Summary
Overview
Work History
Education
Skills
Timeline
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Shawn McLaughlan

Massapequa Park,NY

Summary

Business Operations Manager with 8+ years demonstrated ability in analyzing data, implementing strategies, and leading high-performing teams to exceed organizational objectives. Proven track record in generating profit, reducing cost, and improving operational efficiency.

Overview

8
8
years of professional experience

Work History

Business Operations Manager

UPS
11.2022 - Current
    • Directed 90+ member team of a multifunctional business unit to boost operational efficiency by 53%.
    • Analyzed and restructured business plan to achieve $24.4M in net profit YTD.
    • Generated 11% annual cost reduction through continuous process improvement.
    • Implemented targeted programs to reduce loss frequency by 34%.

Operations Supervisor

UPS
09.2015 - 11.2022
    • Managed day-to-day functions of 30+ employees to consistently achieve KPI's.
    • Improved operational safety, service, and performance metrics by building employee development plans and conducting regular performance reviews.
    • Identified cost saving opportunities, contributing to a $1.8M reduction in excess operating expenses in 2022.
    • Fostered collaboration between operations, engineering, and sales teams for the implementation of work process plans to maximize proficiency and drive business results.

Education

BBA - Business Management

Hofstra University
Uniondale, NY
12.2013

Skills

  • Process Improvement
  • Business Planning
  • Cost Reduction
  • Operations Optimization
  • Data Analysis
  • Cross-functional Collaboration

Timeline

Business Operations Manager

UPS
11.2022 - Current

Operations Supervisor

UPS
09.2015 - 11.2022

BBA - Business Management

Hofstra University

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