Shawn McNeal
Coupeville,WA
Summary
Dynamic professional with over 25 years of experience in office and supporting sites within the region, client relationship management, and sales. Proven ability to drive revenue growth, manage high-stakes transactions, and deliver exceptional customer service. Adept at adapting to changing business demand with Government loans and contracts, collaborating withcross-functional teams, while working independently to identify issues as well as solutions to facilitate communication between the teams to provide superior customer service.
Overview
30
30
years of professional experience
Work History
Real Estate Broker
Remax
Bellevue, WA
06.2011 - Current
- Facilitated complex real estate transactions through collaboration with attorneys, banks, title services, and contractors.
- Processed financial documents, including contracts and invoices, ensuring accuracy and compliance.
- Maintained professional communication with clients to address inquiries via phone and email.
- Surpassed annual sales targets by implementing client-centric strategies.
- Leveraged 18+ years of experience in real estate market using Microsoft Office Suite and Cap Cut for video presentations.
Real Estate Broker
Semanko Realty
Mt Vernon, WA
09.2008 - 06.2011
- Conducted market analysis and delivered insights to stakeholders, aiding informed decision-making
- Provided virtual and in-person property tours, enhancing client engagement
- Oversaw real estate transactions, guiding clients through the closing process to ensure satisfaction
Regional Sales Manager
Affinity Group
Seattle, WA
06.2006 - 09.2009
- Spearheaded nationwide sales initiatives, onboarding RV dealerships with extended warranty and insurance products
- Delivered compelling benefit-driven presentations, achieving significant revenue growth
- Cultivated and maintained relationships with key accounts, driving customer loyalty and repeat business
Sales Executive
Foley RV
01.2002 - 08.2006
- Consistently led sales in luxury coach and trailer segments, exceeding company goals
- Trained and mentored new hires, enhancing team productivity and adherence to company standards
- Resolved client concerns promptly, fostering customer satisfaction and long-term loyalty
Service Advisor
RV Outlet Supermall
09.1998 - 12.2002
- Managed work orders and coordinated service for 33 RV brands, ensuring quality control
- Liaised with insurance companies and subcontractors to streamline operations
- Provided personalized recommendations to clients, boosting sales and service satisfaction
Health Insurance Customer Service Representative
Premera Blue Cross Blue Shield
05.1995 - 09.1998
- Answer high volumes of inbound calls daily, providing prompt and courteous assistance to members, providers, and other stakeholders
- Clearly explain health insurance benefits, coverage details, and plan options to clients
- Educate clients on how to maximize their plan benefits and understand key terms like deductibles, co-pays, and out-of-pocket limits
- Processed Claims- Review and process insurance claims, ensuring accuracy and compliance with company policies and legal requirements
Education
Real Estate Continuing Education Seminars
Rockwell Institute
Skills
- Works well independently or in a Team Collaboration setting
- Client Relationship Management
- Contract Negotiation techniques
- Perform Analysis using developed tools
- Cross-Functional Communication
- Conflict Resolution
- Organizational & Time Management Skills
- Sales strategy development
- Process improvements
- Data integrity assurance
- Strategic Planning & Execution to improve document processes and procedures related to facilities operations by creating basic documents
Accomplishments
- Exceeded annual sales targets consistently at Remax and Affinity Group.
- Implemented innovative client service strategies, increasing customer retention by 20%.
- Recognized as a top performer for leadership in remote and hybrid roles earning awards in the Hall of Fame, 100% Club & Executive Club.
Education And Certifications
- Real Estate Continuing Education Seminars | Rockwell Institute
- Certified Luxury Home Specialist
- Certified Residential Specialist
- Military Relocation Professional
- International Real Estate Specialist
Timeline
Real Estate Broker
Remax
06.2011 - Current
Real Estate Broker
Semanko Realty
09.2008 - 06.2011
Regional Sales Manager
Affinity Group
06.2006 - 09.2009
Sales Executive
Foley RV
01.2002 - 08.2006
Service Advisor
RV Outlet Supermall
09.1998 - 12.2002
Health Insurance Customer Service Representative
Premera Blue Cross Blue Shield
05.1995 - 09.1998
Real Estate Continuing Education Seminars
Rockwell Institute