Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Melton

Marysville,CA

Summary

Dynamic professional with a proven history of success at Yuba College. As the sole Alternate Media Technology Specialist within the Yuba College Community District, I independently research and collaborate with other colleges to deliver efficient services and case management for over 600 students. This role highlights my exceptional problem-solving abilities, strong communication skills, and my determination to assist as much as I can. I am deeply committed to broadening my scope of practice to enhance accessibility and empower students to achieve their academic goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Alternate Media Technology Specialist

Yuba College
09.2021 - Current
  • Provide and manage licenses for assistive technology.
  • Processing accessibility requests and converting course material into other formats that are compliant to the WCAG 2.2 accessibility requirements.
  • Trained students on how to access and utilize assistive technology that were prescribed as an accommodation.
  • Case management and documentation from student appointments that are conducted via phone, Zoom or in person.
  • Data entry into Colleague (MIS).
  • Answer phone calls, Zoom visits, and emails in a timely manner.
  • Provide follow-ups if necessary.
  • Outreach services, either tabling and/or presentations, at high schools, college campus, or community events, to provide information about the DSPS program as well as Yuba College as an institution.
  • Develop and facilitate lesson plans/talking points for SPARKS, the peer-support group for DSPS students at Yuba College.
  • Provide advocacy on behalf of students that are not receiving their allotted accommodations or their rights under The Rehabilitation of Act 1973or Americans with Disabilities Act (ADA) are being violated.
  • Develop and facilitate flex/professional development workshops for faculty and staff members focused on accessibility.
  • Maintained confidentiality of student information by following all of the department's best practice policies.
  • All tasks are performed with the understanding and respect of the different intersectionalities from the 600+ students that I serve.


Clerical Assistant

Yuba College
02.2021 - 09.2021
  • Ensured all individuals that would come into the office were met with a welcoming greeting.
  • Answered phone calls, zoom visits, and emails with professional etiquette.
  • Scheduled and managed appointments for students.
  • Provided appointment reminders to all students.
  • Ensure all appropriate documentation were completed before entering data entries.
  • Data entry from all appointments.
  • Maintained confidentiality of student information by following all of the department's best practice policies.

Front Office Staff Member

New Day Family Counseling Center
02.2020 - 02.2021
  • Ensure all individuals were met with a warm, inviting greeting.
  • Maintained a well-organized front desk area, creating a welcoming environment for guests.
  • Answered phone calls, emails timely and efficiently.
  • Recorded and delivered messages to the appropriate party.
  • Managed the waitlist of potential client's seeking services.
  • Administered follow ups.
  • Checked insurance eligibility daily of 400+ clients.
  • Assisted in training new front office staff members for seamless integration into the team.
  • Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
  • Maintained confidentiality of client information by following all of the company's best practice policies.

Education

Master of Arts - Social Work

California State University, Chico
Chico, CA
08-2024

Bachelor of Arts - Social Work

California State University, Chico
Chico, CA
08-2022

Associate of Science - Social And Behavioral Sciences

Yuba College
Marysville, CA
05-2020

Skills

  • Rapport building
  • Empathy
  • Active listening
  • Effective communication
  • Client Empowerment though strengths-based practice (SBP) approach
  • Decision-making
  • Curriculum development
  • Resource management

Certification

  • FERPA : Confidentiality of Records
  • Mandated Reporter: Child abuse and Neglect
  • Suicide Alertness for Everyone "safeTalk"
  • Mental Health First Aid USA Conflict
  • De-Escalation SWACC Training Series: Mental Health

Timeline

Alternate Media Technology Specialist

Yuba College
09.2021 - Current

Clerical Assistant

Yuba College
02.2021 - 09.2021

Front Office Staff Member

New Day Family Counseling Center
02.2020 - 02.2021

Master of Arts - Social Work

California State University, Chico

Bachelor of Arts - Social Work

California State University, Chico

Associate of Science - Social And Behavioral Sciences

Yuba College

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Shawn Melton