SHAWN METTS
Providence
Summary
Visionary Business Owner known for high productivity and efficient task completion. Excel in strategic planning, financial management, and operational oversight. Strong leadership skills sharpen ability to inspire teams and drive business growth. Approach challenges with innovative solutions, fostering positive change and organizational development.
Overview
12
12
years of professional experience
Work History
Business Owner
Chosen One Cosmetics
Cranston
03.2014 - Current
- Kept records for production, inventory, income and expenses.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Developed and updated website and social media profile pages to market cosmetics.
- Designed business plans, growth models and strategies to achieve ROI and profitable revenues within project time models.
- Communicated with industry partners to build valuable relationships and achieve operational targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Determined cosmetic needs based on customer's personal features and preferences.
Server
Cheesecake Factory
Cerritos
06.2018 - 04.2022
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Certified Server Trainer
Cheesecake Factory
Providence
12.2016 - 05.2018
- Trained new employees on service standards and menu items to improve onboarding processes.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Developed training program to improve menu knowledge of new hires.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
- Built extensive knowledge of menu items and wine pairings to drive sales.
- Bussed tables and removed unnecessary items to facilitate positive experiences.
- Informed guests on recipes with attention to particular allergens.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared and led food service training programs to teach staff various tasks.
- Provided exceptional service to high volume of daily customers.
Server
Newport Creamery
Cranston
09.2015 - 12.2016
- Provided exceptional service to high volume of daily customers.
- Served and scooped ice cream, following sizing specifications.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Managed POS register to complete customer transactions.
Education
High School Diploma -
The Met High School
Providence, RIBusiness Management
Bryant University
Smithfield, RISkills
- Team Player
- High Energy and Stamina
- Cool Under Pressure
- Customer Service and Rapport
- Relationship Building
- Service-Oriented
- Developed business plans
- Problem solving
- Networking skills
- Time management
Timeline
Server
Cheesecake Factory
06.2018 - 04.2022
Certified Server Trainer
Cheesecake Factory
12.2016 - 05.2018
Server
Newport Creamery
09.2015 - 12.2016
Business Owner
Chosen One Cosmetics
03.2014 - Current
High School Diploma -
The Met High School
Business Management
Bryant University