Shawn Miles
Tempe,USA
Summary
Data Quality Specialist with 7+ years of IT experience managing CRM platforms, cleaning complex datasets, and documenting data workflows to support accurate reporting and operational efficiency.
Overview
8
8
years of professional experience
Work History
Data Quality Analyst
Strategic Education, Inc.
09.2023 - Current
- Validate, and troubleshoot large datasets using SQL to correct errors and improve data accuracy.
- Analyze Power BI reports to identify data-quality trends and drive targeted data-cleaning initiatives.
- Investigate and resolve integration issues across Oracle PeopleSoft and Salesforce, ensuring system alignment and clean data flow.
- Coordinate with legal teams to process Data Subject Access Requests (DSARs) in compliance with state privacy regulations.
- Manage RPA-driven workflows (InfoPath) to streamline data-cleaning tasks and reduce manual effort.
Senior IT Support Analyst
Strategic Education, Inc.
01.2019 - 09.2025
- Leading data quality management initiatives within Oracle Peoplesoft and Salesforce, ensuring data accuracy for staff, faculty, and students.
- Manage user security & access across critical Microsoft systems such as Azure, Active Directory, and Exchange.
- Configuring and deploying employee workstations and managing Single Sign-On (SSO) integration.
- Providing advanced troubleshooting and remote monitoring assistance.
- Developing and maintaining user documentation, improving resource accessibility within our knowledge base.
- Participating in new hire orientations, addressing all technical queries to enhance our on-boarding experience.
Product Support Specialist
FrontPoint Security Solutions, LLC
08.2018 - 01.2019
- Provided technical support and troubleshooting for home security products, ensuring customer satisfaction.
- Assisted customers with installing, configuring, and operating security systems and home automation devices.
- Documented customer interactions and collaborated with internal teams to resolve issues and improve product offerings.
IT Support Analyst
Ace Info Solutions
02.2018 - 08.2018
- Provided first-level technical support, resolving hardware, software, and network issues while maintaining a reliable user computing infrastructure, including password resets and managing user permissions through Active Directory.
- Monitored and utilized the help desk ticketing system to effectively communicate with team members, track incidents, and ensure timely resolution of service requests.
Education
High school diploma - undefined
South Lakes High School
Reston, VA01.2009
Skills
- SQL
- Python
- Microsoft Office
- Power BI
- Dashboard Reporting
- Root Cause Analysis
- Process Improvement
- Salesforce CRM
- Oracle PeopleSoft
- Jira
- Active Directory
- Privacy Compliance (DSAR)
- Stakeholder Collaboration
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Data Quality Analyst
Strategic Education, Inc.
09.2023 - Current
Senior IT Support Analyst
Strategic Education, Inc.
01.2019 - 09.2025
Product Support Specialist
FrontPoint Security Solutions, LLC
08.2018 - 01.2019
IT Support Analyst
Ace Info Solutions
02.2018 - 08.2018
High school diploma - undefined
South Lakes High School