Shawn Miller
Fort Worth
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Ready to offer exceptional leadership and planning abilities to take on new role in a restaurant setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Food and hospitality standards and market trends.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Reservations Agent and Customer Care
Delta Air Lines, Inc
02.2022 - Current
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Production
Jimmy John's Gourmet Sandwiches
02.2021 - Current
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Operated manual and electric appliances to peel, slice and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Greeted guests, promoted specials and took orders.
- Shared information with customers about menu items, preparation methods and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Operated a slicer and a blender to prepare meats, vegetables and condiments for service.
Manager
Wendy's
10.2020 - 02.2021
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recorded inventory sales into organization's weekly income report.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Shift Manager
Pizza Hut
04.2018 - 10.2020
- Tracked receipts, employee hours and inventory movements.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained back-up associates and led crew members in managing operations of storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
Pizza Chef
Caseys General Stores Inc.
03.2016 - 03.2018
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Completed training to learn additional techniques for making new and seasonal items.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Created unique specialty pizza to effectively promote restaurant offerings.
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Communicated menu item information and offered suggestions to promote featured products.
- Provided product information and menu item explanation in consideration of dietary restrictions.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Assisted guests, including offering personable greetings and taking orders.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Cleaned food preparation areas, tools and equipment.
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Crew Member
Steak N Shake
11.2011 - 12.2015
- Cooked batches of food according to standard recipes.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared and expedited food orders to support waitstaff and other team members.
- Observed customer purchases in line and differentiated between standard portions.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Performed shift change tasks each day to keep store efficient and neat.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored social media and online sources for industry trends.
Education
High School Diploma -
Eisenhower High School
Decatur, IL05.2011
Skills
- Inventory controls
- Accurate Money Handling
- Team Leadership
- Scheduling
- Training and Development
- Closing Procedures
- Training and mentoring
- Team management
- Supervision
- Problem resolution
- Relationship development
- Safe food handling
- Sales
- Guest Services
- Cleaning
- Health and Safety Standards
- Food Safety
- Cash Register Operation
- Food assembly
- Quality control
- Proficient hearing
- Proficient vision
- Food preservation and storage methods
- Preparation techniques
- Customer Accounts Management
- Issue Resolution
- Microsoft Word
- Customer Engagement
- Effective Listening
- Email Etiquette
- Customer Reservations
- Travel Knowledge
- Reservation Software
- Till Counting
- Personalized Customer Service
- Phone Inquiries
- Critical Thinking
- Reading Comprehension
- Complex Problem-Solving
- Social Perceptiveness
- Time Management
- Upselling Proficiency
- Phone Etiquette
- Special Needs Clients
- Amenities Knowledge
- Management of Personnel Resources
- Reservation Coordination
- Superior Customer Service
- Airline Regulations
- Industry Trends
- Call Center Customer Service
- Product Availability
Certification
- ServSafe
Timeline
Reservations Agent and Customer Care
Delta Air Lines, Inc
02.2022 - Current
Production
Jimmy John's Gourmet Sandwiches
02.2021 - Current
Manager
Wendy's
10.2020 - 02.2021
Shift Manager
Pizza Hut
04.2018 - 10.2020
Pizza Chef
Caseys General Stores Inc.
03.2016 - 03.2018
Crew Member
Steak N Shake
11.2011 - 12.2015
High School Diploma -
Eisenhower High School
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