Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Miller

Wenonah,NJ

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

6
6
years of professional experience

Work History

Fulfillment Center Associate

Amazon
08.2022 - 12.2023
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise pallets to move in warehouse.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.

Team Lead

TravelCenters Of America
12.2021 - 07.2022
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Gathered, organized and input information into digital database.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

General Merchandise

Target
03.2021 - 08.2021
  • Maintained store assets with effective loss prevention strategies.
  • Received new stock and input values into computer system.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Improved loss prevention efforts by closely monitoring inventory levels and identifying potential discrepancies early on.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted customers and directed to requested products.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Followed orders precisely for correct items, sizes and quantities.

Fuel Station Attendant

Royal Farms
10.2020 - 03.2021
  • Demonstrated commitment to environmental stewardship by adhering to local, state, and federal regulations for fuel storage, handling, and disposal.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Built trustful relationships with customers to encourage return visits.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.

Team Member

John's Seafood
06.2018 - 05.2020
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Adjusted food preparation methods in accordance with customer requests.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Cleaned and organized kitchen, dining and service areas.

Education

High School Diploma -

Paulsboro High School
Paulsboro, NJ
06.2019

Skills

  • Records Updating
  • Payment Processing
  • Documentation and Recordkeeping
  • Exceptional time management skills
  • Inventory counting
  • Inventory Monitoring
  • Decision-Making
  • Customer Relations
  • Point of sale operation

Timeline

Fulfillment Center Associate

Amazon
08.2022 - 12.2023

Team Lead

TravelCenters Of America
12.2021 - 07.2022

General Merchandise

Target
03.2021 - 08.2021

Fuel Station Attendant

Royal Farms
10.2020 - 03.2021

Team Member

John's Seafood
06.2018 - 05.2020

High School Diploma -

Paulsboro High School

Similar Profiles

CREATE PROFILE
Shawn Miller