Shawn Mora
Moreno Valley,CA
Summary
Dynamic Quality Coordinator at Ryder Systems with a proven track record in enhancing customer satisfaction and driving continuous improvement. Skilled in quality management systems and training, I effectively resolved customer complaints and implemented corrective actions, leading to significant reductions in non-conformances and improved operational efficiency.
Diligent [Desired Position] with strong background in quality coordination and process improvement. Proven track record of enhancing operational workflows and ensuring compliance with industry standards. Demonstrated ability in problem-solving and effective communication within cross-functional teams.
Experienced with quality assurance and process improvement. Utilizes effective communication and problem-solving skills to enhance team performance. Knowledge of industry standards and regulatory compliance essential for maintaining high-quality outputs.
Quality professional committed to maintaining high standards and achieving results. Expertise in improving operational processes and ensuring compliance with regulatory requirements. Known for strong team collaboration and adaptability to changing needs. Skilled in quality control methodologies and process optimization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Coordinator
Ryder Systems
05.2023 - Current
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Reduced non-conformances with thorough root cause analysis and effective corrective actions.
- Ensured all products met or exceeded customer requirements through rigorous testing and inspection procedures.
- Assisted with quality control audits.
- Reviewing and releasing of finished goods to customers requirements.
- Ceating current work orders.
- Insure current production feeder meets inventory age control.
- Assist production with changes or issues with current production work orders.
Heavy Equipment Operator
Merit Aluminum
05.2020 - 02.2023
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to facilities requirements as to chemical specifications and make up.
- Complied to all OSHA saftey regulations.
- Quality control of finished production material.
Inventory Control Lead
Weber Logistics
02.2017 - 01.2020
- Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Identified opportunities for continuous improvement within the inventory control process, implementing changes that resulted in cost savings and improved accuracy rates.
- Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Enhanced team productivity through effective training, coaching, and performance management of inventory control staff members.
- Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
- Daily supervision of shipping and receiving.
Education
Associate of Arts - Mathematics
Tulare Adult Vocational School
Tulare, CA07-2015
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA07-1990
Skills
- Training and development
- Preventive actions
- Corrective actions
- Customer satisfaction
- Customer service
- Quality training
- Visual inspections
- Quality management system
Certification
- Heavy Equipment Electronic Diagnostic Specialist–Various Technical Institutes.
Timeline
Quality Coordinator
Ryder Systems
05.2023 - Current
Heavy Equipment Operator
Merit Aluminum
05.2020 - 02.2023
Inventory Control Lead
Weber Logistics
02.2017 - 01.2020
Associate of Arts - Mathematics
Tulare Adult Vocational School
High School Diploma -
Chatsworth Charter High School
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