Shawn Morgan
Christiana,TN
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage. Successfully expand territories by deploying strategic management plans. Organize comprehensive sales strategies factoring in advertising, logistic and support teams for successful planning and deployment. Bringing 10 years of experience in Auto industry environments.
Overview
20
20
years of professional experience
Work History
Territory Sales Manager
Eblock Auction Inc.
02.2022 - 09.2022
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Forecasted sales of $[Amount] and set successful policies to achieve sales objectives and related metrics within timeframe.
Outside Sales Representative
Dealers Auto Auction Of Murfreesboro
10.2020 - 12.2021
- Established new accounts through cold calling and personal visits to potential customers
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Identified prospective customers by using business directories and following leads from existing clients
- Built strong client rapport to establish diversified network of connections
- Prospected continuously for new potential customers and maintained robust conversion rate
- Worked independently with minimal supervision.
Outside Sales Representative
Cox Automotive
12.2019 - 09.2020
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Demonstrated consistent track record of overachieving sales quotas
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Met existing customers to review current services and expand sales opportunities
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Capitalized on customer up-sell opportunities resulting in 30% increased revenues
Operations Manager
I 64 Auto Auction
11.2013 - 11.2019
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Devised processes to boost long-term business success and increase profit levels
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members
- Strategically managed resources, milestones and budgets, saving 12% in expenses
Customer Service Representative
SYSCO Food Services
03.2003 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Education
Associate of Science - Business Administration And Management
Rend Lake College
05.1995
Skills
- Energetic and driven
- Superior organizational skills
- Strategic account development
- Business Development
- Multitasking ability
- Strong business acumen
- Enthusiastic and friendly
- Tech-savvy
- Territory development
- CRM Software
- Deal Closing
Timeline
Territory Sales Manager
Eblock Auction Inc.
02.2022 - 09.2022
Outside Sales Representative
Dealers Auto Auction Of Murfreesboro
10.2020 - 12.2021
Outside Sales Representative
Cox Automotive
12.2019 - 09.2020
Operations Manager
I 64 Auto Auction
11.2013 - 11.2019
Customer Service Representative
SYSCO Food Services
03.2003 - 11.2013
Associate of Science - Business Administration And Management
Rend Lake College
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