Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Mott

Bishopville,SC

Summary

Dynamic professional with a proven track record at Lowes, adept in customer engagement and retail sales operations. Excelled in building relationships and surpassing sales goals through exceptional problem-solving and teamwork skills. Demonstrated ability to mentor and enhance team performance, ensuring customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Lowes
02.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Dean's Assistant

South University Columbia
04.2023 - 01.2024
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Manager

Army
08.2019 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

Bachelor Of Kinesiology - Pre Physical Therapy

Augusta University
Augusta, GA
05.2020

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Assistance
  • Customer Engagement
  • Retail Sales
  • Relationship Building
  • Retail Store Operations
  • Sales Goals Attainment
  • Merchandise Display
  • Organization
  • Attention to Detail

Timeline

Dean's Assistant

South University Columbia
04.2023 - 01.2024

Retail Sales Associate

Lowes
02.2022 - Current

Manager

Army
08.2019 - 08.2023

Bachelor Of Kinesiology - Pre Physical Therapy

Augusta University

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Shawn Mott