Summary
Overview
Work History
Skills
Affiliations
Timeline
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Shawn Murphy

O'Fallon,MO

Summary

Network Engineer Specialist with over 20 years of experience in telecommunications, focused on managing and optimizing network infrastructure to achieve 99.9% uptime. Proven track record in implementing cloud-based system migrations and PRI to SIP trunking conversions, delivering significant cost savings and improved scalability. Committed to advancing emerging technologies and fostering collaboration among cross-functional teams to align network capabilities with business objectives.

Overview

21
21
years of professional experience

Work History

Network Engineer Specialist

University of Missouri System
St Louis, MO
06.2023 - Current
  • Manage Mitel and Nortel systems, ensuring seamless campus communication.
  • Negotiate vendor contracts, achieving $16,000 monthly savings for UMSL.
  • Oversee contractor projects, ensuring timely and efficient completion.
  • Implement PRI to SIP trunking conversion, enhancing network reliability.
  • Manage network infrastructure, optimize performance, and implement security protocols. Conduct system audits, troubleshoot issues, and ensure 99.9% uptime.
  • Design and deploy cutting-edge network solutions. Spearhead migration to cloud-based systems, enhancing scalability and reducing operational costs.
  • Lead cross-functional teams in network upgrade projects. Collaborate with IT departments to align network capabilities with organizational goals.
  • Streamline network operations, boosting efficiency and reducing downtime. Implement robust disaster recovery plans, ensuring business continuity.
  • Forecast future network needs and develop strategic roadmaps. Pioneer adoption of emerging technologies to maintain competitive edge in digital landscape.
  • Optimize Mitel and Nortel systems for campus-wide communication. Implement PRI to SIP trunking, enhancing network reliability and reducing costs.
  • Oversee and participate in system developments, integration, and maintenance of telephony systems

Customer Service Technician

Brightspeed
Saint James, MO
11.2006 - 06.2023
  • Install and maintain wireless networks for 1,000+ users, ensuring reliable service and satisfaction.
  • Train new hires on policies, building a cohesive and knowledgeable team.
  • Configure network components to enhance service delivery and user experience.
  • Splice and repair fiber optics, swiftly resolving connectivity issues.
  • Deploy wireless networks, significantly improving coverage and performance.
  • Meticulously configured core network components, resulting in improved service delivery and heightened user satisfaction across the system.
  • Stayed abreast of telecommunications advancements, integrating emerging technologies to drive network efficiency and expand system capabilities.

Network Administrator

Charter Communications, Spectrum
Town And Country, Missouri
01.2004 - 11.2006
  • Configured and supported virtual desktop and wireless networks, enhancing connectivity efficiency.
  • Analyzed network environments, identifying enhancements for improved performance and reliability.
  • Provided technical support, resolving complex networking issues and ensuring seamless operations.
  • Conducted regular backups of servers and network devices, safeguarding data integrity.
  • Managed network infrastructure, optimizing router, switch, and WAP configurations for stability.

Skills

  • VoIP
  • Network infrastructure maintenance
  • Secure network infrastructure
  • Network infrastructure planning
  • DNS and DHCP administration
  • DNS and DHCP management
  • Network monitoring solutions
  • Network support
  • LAN and WAN administration
  • Disaster recovery
  • DHCP/DNS ethernet and firewall proficient
  • Structured Cabling Knowledge
  • Cable splicing expertise

Affiliations

  • Volunteer Firefighter, St. James, MO, April 2010 – February 2023

Timeline

Network Engineer Specialist

University of Missouri System
06.2023 - Current

Customer Service Technician

Brightspeed
11.2006 - 06.2023

Network Administrator

Charter Communications, Spectrum
01.2004 - 11.2006

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Shawn Murphy