Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn-neil Williams

Davenport

Summary

Dedicated and compassionate Registered Nurse (RN) with direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

14
14
years of professional experience

Work History

Registered Nurse

Orlando Health
04.2024 - Current
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.

Nurse Technician (Per Diem)

Advent Health
02.2023 - 02.2024
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Assisted patients with mobility by providing physical support and pushing wheelchairs.
  • Maintained patient stability by checking vital signs and weight.

Customer Service Specialist

Polk County Tax Collector
04.2017 - 05.2022
  • Processed title, tag and parking placard renewals. Receipt payments and forward proper paperwork, decals or placards to customer in a timely manner.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Processed customer requests with a high degree of accuracy and efficiency to facilitate effective customer flow and minimize wait times.


PBX Operator/Dispatcher

Rosen Hotels and Resort
11.2011 - 04.2017
  • Maintained department logs to safeguard relevant data.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed emergency calls according to company procedures.
  • Provided follow up calls to ensures that requests were fulfilled.

Customer Service Cashier

Publix Supermarket
02.2011 - 02.2012
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.

Volunteer

Dr. Phillips Hospital
02.2011 - 02.2012
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Education

Associates of Science - Nursing

Valencia College
Orlando, FL
12.2023

Skills

  • Certified in CPR and BLS
  • Client support
  • Problem Solving
  • Crisis Intervention
  • Critical Thinking
  • Chart updating
  • Personal care needs
  • Strong clinical judgment
  • Taking vitals
  • SBAR communication

Timeline

Registered Nurse

Orlando Health
04.2024 - Current

Nurse Technician (Per Diem)

Advent Health
02.2023 - 02.2024

Customer Service Specialist

Polk County Tax Collector
04.2017 - 05.2022

PBX Operator/Dispatcher

Rosen Hotels and Resort
11.2011 - 04.2017

Customer Service Cashier

Publix Supermarket
02.2011 - 02.2012

Volunteer

Dr. Phillips Hospital
02.2011 - 02.2012

Associates of Science - Nursing

Valencia College

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