Shawn Nelson

Dynamic Operations Leader with over 20 years of experience optimizing business performance, developing high-performing teams, and enhancing customer satisfaction in fast-paced, high-volume environments. Expertise in streamlining processes, improving service delivery, and significantly reducing operational costs, demonstrated by a proven track record of achieving a 30% increase in service speed within three months. Skilled in recruiting, training, and mentoring staff to achieve measurable outcomes while consistently exceeding sales targets and driving market growth through strategic planning and strong client relationships. Committed to leveraging extensive operational knowledge and customer service acumen to transition into a new industry that values strategic problem-solving and people development.

• Increased service efficiency by 30% in 90 days by standardizing workflows and implementing targeted training programs; Waffle House Inc.
• Cut employee turnover by 20% within 6 months through a structured onboarding and leadership development initiative; Waffle House Inc.
• Reduced expenses by 5% through inventory optimization and labor cost management; Waffle House Inc.
• Drove a 28% increase in revenue within 6 months by optimizing sales and staff performance; Kurressence
• Designed hands-on training programs that resulted in a 20% sales lift within 90 days; Kurressence
• Increased repeat customer traffic by 70% in 3 months through personalized service initiatives and loyalty engagement; Artisan Vapor & CBD, Burlington
• Boosted positive customer reviews by 35% in 6 months by launching a feedback-driven service improvement process; Artisan Vapor & CBD, Burlington
• Raised productivity by 30% within 6 months through departmental restructuring and workforce development programs; NRG Home Solar
• Cut costs by 15% by optimizing supply chain practices and reallocating resources based on performance analytics; NRG Home Solar
• Increased ancillary revenue by 80% in 6 months by launching new lending products and cross-selling initiatives; Gulf Credit Union
• Improved team productivity by 20% and customer satisfaction by 25% through process redesign and staff development; Gulf Credit Union
• Led creation of a student loan product that expanded borrower access by 50% in 6 months; Gesa Credit Union
• Reduced delinquency by 1% through enhanced collection procedures and customer engagement practices; Gesa Credit Union