Shawn Ovington
Charlotte
Summary
District Manager with over 22 years of experience in building maintenance, specializing in quality control, staffing, and training. Demonstrates a strong command of industry standards and safety protocols, with a proven track record of enhancing operational efficiency and client satisfaction. Skilled in strategic planning and team leadership, committed to driving business growth through innovative management practices.
Overview
26
26
years of professional experience
Work History
District Manager
You Missed a Spot Cleaning Services LLC
01.2020 - Current
- Spearheaded team training and task distribution, fostering a synergistic work environment
- Articulated complex tasks to staff, enhancing operational understanding
- Mastered all facets of building maintenance, from sanitation to equipment operation
- Enforced safety and compliance through
- extensive chemical knowledge
- Streamlined staffing, optimizing efficiency within budget constraints
- Increased client retention by20% through
- Oversee and manage logistics for project completion, communicating with customers and business partners to ensure task completions.
- Supervise daily operations activities, including quality assurance, inventory control, project productivity, work assignments, and customer service
- Schedule and oversee operations, and manage the flow and quality of work to maximize efficiency and minimize overtime
- Mentored over 50 staff members, enhancing their skills for better career advancement
Cafeteria Manager
Rochester City School District
01.2015 - 11.2021
- Managed fiscal operations, ensuring budget adherence and fiscal responsibility
- Streamlined vendor interactions, optimizing stock and boosting cafeteria efficiency
- Revamped food service protocols, enhancing customer satisfaction
- Handled daily cash flow and financial records with high precision
- Conducted thorough analyses of complaints to identify and rectify service and quality issues
Manager
N & L Construction
09.1998 - 01.2017
- Conducted performance evaluations to identify areas for employee growth.
- Managed budgets for various departmental initiatives.
- Coordinated recruitment efforts to attract top talent.
- Streamlined communication processes to foster transparency among departments.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Produce Manager
Wegmans Food Markets
07.2002 - 08.2012
- Managed inventory and sales records, providing detailed reports to management and budget departments
- Coordinated persuasive advertising campaigns and sales promotions
- Estimated consumer demand analytically, determining the types and amounts of goods to be sold
- Conducted detailed examination of products for resale or storage, ensuring optimal product condition
- Prepared work schedules, maintaining accurate records of employees' time cards
- Boosted sales by strategically planning promotions and optimizing product displays
- Analyzed market trends to accurately forecast demand and adjust inventory levels
- Revamped merchandising strategies to enhance customer experience and increase retention
Education
Business Administration
University of Phoenix
Rochester, NY07.2015
Skills
- Customer service
- Expert
- Computer literacy
- Communication skills
- Time management
- Guest services
- Microsoft excel
- Food service
- Restaurant experience
- English
- Leadership
- Microsoft word
- Documentation review
Timeline
District Manager
You Missed a Spot Cleaning Services LLC
01.2020 - Current
Cafeteria Manager
Rochester City School District
01.2015 - 11.2021
Produce Manager
Wegmans Food Markets
07.2002 - 08.2012
Manager
N & L Construction
09.1998 - 01.2017
Business Administration
University of Phoenix
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