Shawn Palmer
Lexington,KY
Summary
Dedicated and quality-focused professional with exceptional people and management skills. Recognized for attention to detail and consistently exceeding sales goals while delivering the highest standard of customer service.
Overview
36
36
years of professional experience
Work History
Sales Manager
Hein, Lehmann
10.2015 - Current
- I am solely responsible for all sales in the United States and Canada in various markets, including recycling, aggregate, mining, compost, waste incineration and other niche markets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to increase brand awareness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Territory Manager
Republic Services
02.2013 - 10.2015
- I worked with businesses to help them manage their waste stream more effectively
- I did this by performing waste audits to help determine the best means of waste removal for all solid waste, recyclables and special waste
- I managed 450+ accounts, with monthly revenue of over $250,000
- I was responsible for maintaining the business relationship with current customers while also growing the territory on a monthly basis
- I did this through a combination of cold calling, network events and proactive meetings with current customers
- I was consistently ranked in the top 30 nationwide for territory managers.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Sales Executive
Regal Communications
06.2007 - 02.2013
- I was responsible for the prospecting and selling of business communication solutions
- I sold Avaya communication systems along with business infrastructure wiring
- This position involved product demonstrations in the client's office along with installing Cat3, Cat5, Cat6 and fiber optic cabling
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Student Representative
ITT Technical Institute
03.2006 - 06.2007
- I was an integral part of opening the new Lexington campus
- I was responsible for reaching weekly and quarterly goals
- I called prospective students who had made an inquiry about the school
- I conducted in house power point presentations and assisted the students through the entire enrollment process
- I was given the award for employee of the quarter due to my performance
President
All Things Wireless, Inc
03.2005 - 03.2006
- I formed the corporation in March 2005 and opened a retail cellular franchise, Yakety Yak Wireless
- I was responsible for all aspects of the daily operation of the business
- I had a very diverse customer base and prided myself in providing them the very best in customer service
- I helped customers with all aspects in their cellular needs
Team Member
Toyota Motor Manufacturing Kentucky
04.1997 - 03.2005
- I was hired to work in the Body Weld department at the Toyota Plant
- While working there, I was responsible for ensuring only the highest quality product left my work station
- I helped design and implement may time and money saving projects
- I was moved to the Quality department, where it was my responsibility to inspect the finished vehicles before they left the plant to be sold to the dealers
- Learned all required tasks quickly to maximize performance.
Assistant Manager
Diamond Park Fine Jewelry
07.1993 - 04.1997
- I was hired as a temporary employee for the Christmas season
- I was promoted to Assistant Manager after only 1 month
- I helped the manager with all aspects of the daily operation of the business
- My duties included the training of new employees, scheduling, inventory management and meeting a monthly sales goal
- I was consistently the top performer in my store
Quartermaster
United States Navy
07.1988 - 05.1992
- I served onboard the nuclear submarine USS Grayling and the destroyer USS Deyo
- My primary job was to ensure safe navigation while underway.
- I worked with various tools, including: gps, radar, fathometer, charts and all other tools required to provide safe navigation for the ships
- I was a member of the armed security force guarding nuclear weapons.
- Updated logs, coordinated documents and wrote detailed reports.
- I received an Honorable Discharge
Education
No Degree - General Studies
Bluegrass Community And Technical College
Lexington, KYSkills
- Staff training
- Relationship Building
- Team leadership
- Budget development, allocation and monitoring
- Contract Negotiations
- Project management
- Public relations
- Scheduling
- Logistics
Affiliations
- Commerce Lexington
- Former member and President of BNI Thoroughbred Referrals
References
Available upon request
Timeline
Sales Manager
Hein, Lehmann
10.2015 - Current
Territory Manager
Republic Services
02.2013 - 10.2015
Sales Executive
Regal Communications
06.2007 - 02.2013
Student Representative
ITT Technical Institute
03.2006 - 06.2007
President
All Things Wireless, Inc
03.2005 - 03.2006
Team Member
Toyota Motor Manufacturing Kentucky
04.1997 - 03.2005
Assistant Manager
Diamond Park Fine Jewelry
07.1993 - 04.1997
Quartermaster
United States Navy
07.1988 - 05.1992
No Degree - General Studies
Bluegrass Community And Technical College
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