Summary
Work History
Education
Skills
Timeline
Overview
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Shawn Parchman

Aurora,IL

Summary

Experienced Office Management and Administration Professional of 15+ years, with optimizing productivity, efficiency and service quality across various environments. Very adept in supporting C-suite level individuals. I am highly dependable, ethical and a reliable support specialist and leader that blends advanced organizational, technical and business acumen together. I work effectively with cross-functional teams in ensuring operational and service excellence.

Work History

Office Manager/Coordinator (Promotion)

AmerisourceBergen Drug Company
10.2015 - 05.2023
  • Oversaw daily operations of three office locations in Illinois and Texas, with frequent travel to these locations monthly, optimizing workflow and productivity, managed opening two of three call centers
  • Supervised and supported a team of administrative staff, fostering their growth and performance
  • Coordinated projects, events, and launches, fostering collaboration and effective communication
  • Coordinated and managed a week long event across all three locations, with a budget of $150,000-$200,000 every year for 600 employees, as well as various other employee recognition programs throughout the year.
  • Implemented office policies and procedures to maintain a positive work environment and ensure compliance
  • Managed budgets, paid monthly expenses, and produced financial reports, ensuring accuracy and adherence to accounting standards
  • Maintained meticulous records and documents using WorkDay system
  • Utilized various software programs and tools, including Microsoft Office 365 Suite, Power BI, SalesForce and CRM software
  • Successfully managed multiple projects, ensuring timely completion and adherence to quality standards
  • Collaborated with cross-functional teams to define project scope, goals, and deliverables
  • Resolved project-related issues, risks, and conflicts, ensuring smooth project execution.

Administrative Assistant III

AmerisourceBergen Drug Company
05.2013 - 10.2015
  • Calendar and schedule management: Coordinate and manage the VP's calendar, schedule appointments, meetings, and conference calls. Ensure all relevant materials and information are prepared in advance.
  • Communication and correspondence: Handle incoming and outgoing communications on behalf of the VP, including emails, phone calls, and written correspondence. Draft and prepare memos, reports, and presentations as needed.
  • Travel arrangements: Coordinate and arrange travel logistics for the Sr. VP, VP, Directors and leadership team including booking flights, accommodations, ground transportation, and any necessary visas or travel documentation.
  • Meeting support: Assist in organizing and preparing for meetings, including creating agendas, compiling meeting materials, taking minutes, and following up on action items.
  • Information management: Maintain and organize files, documents, and records related to the VP's activities, ensuring confidentiality and easy retrieval when needed.
  • Expense management: Track, reconcile, and process expense reports for the Sr. VP, VP and Directors, ensuring accuracy and compliance with company policies and procedures.
  • Project coordination: Provide support in coordinating and managing various projects and initiatives led by the VP. This may involve tracking project milestones, coordinating with cross-functional teams, and preparing progress reports.
  • Data analysis and reporting: Assist in gathering and analyzing data, preparing reports, and creating visual presentations to support the VP and leadership team in decision-making and strategic planning.
  • Liaison and relationship management: Serve as a point of contact and maintain effective relationships with internal and external stakeholders, including other executives, department heads, employees, and vendors.
  • Office management tasks: Oversee general administrative duties such as office supply management, document filing, equipment maintenance and ordering of equipment
  • Frequently planning and managing execution of office events and functions, both internal and external from office for our Board of Directors and other visiting c-level management from across our company.

Office Manager

Direct Energy
12.2007 - 01.2012
  • Managed daily operations of office fast-pace environment, providing support to Sr. VP of Sales, Regional Sales Manager, Account Manager and leadership team, supported administrative activities, travel arrangements, expense reports and managed calendars.
  • Handled office tasks including phones, greeting visitors, ordering office supplies
  • Processed invoices on a weekly basis and expense reports for Sales Managers and team
  • Arranged travel, scheduled meetings, and organized office events for clients, and employee driven outings
  • Cultivated third party relations with vendors
  • Assisted in preparing presentations and regulatory filings
  • Maintained customer contact database (Salesforce.com) and generated reports via program
  • Managed utility maintenance tasks, including customer communication and progress tracking
  • Entered and monitored customer credit activity and generated reports, maintaining a high level of confidentiality
  • Assisted sales team with various tasks, such as data research and customer account preparation, background checks
  • Utilized strong data entry skills for accurate and efficient work
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Access)


Education

Bachelor of Arts - Project Management

University of Arizona-formally Ashford University
Phoenix, AZ
2025

Certification - Administrative Assistance And Secretarial Science

The College of Administrative Professionals
P.A. Douglas
11.2019

No Degree - Business Administration

William R. Harper College
Palatine, IL
1996

No Degree - Business Administration

Harold Washington College
Chicago, IL
1989

Skills

  • Ability to work in a face paced environment
  • Exceptional organizational skills
  • Project Management and Event Planning
  • Travel/Calendar Management
  • Appropriate discretion and tact in all matters
  • Problem-Solving and Decision-Making
  • Time Management and Prioritization
  • Software Proficiency (Microsoft Office Suite 365, Google Workspace, Project Management software, CRM software, accounting software), Power BI and SalesForce, Concur Travel System, and Metastorm invoice processing and payment
  • Executive Travel and processing expense reports
  • Budgeting and Financial Management
  • Customer Service and Vendor cultivation
  • Meeting Agenda Preparation

Timeline

Office Manager/Coordinator (Promotion)

AmerisourceBergen Drug Company
10.2015 - 05.2023

Administrative Assistant III

AmerisourceBergen Drug Company
05.2013 - 10.2015

Office Manager

Direct Energy
12.2007 - 01.2012

Bachelor of Arts - Project Management

University of Arizona-formally Ashford University

Certification - Administrative Assistance And Secretarial Science

The College of Administrative Professionals

No Degree - Business Administration

William R. Harper College

No Degree - Business Administration

Harold Washington College

Overview

15
15
years of professional experience
Shawn Parchman