Shawn Patrick Mills
Peoria,Illinois
Summary
Motivated and tech-savvy individual with a strong passion for Information Technology, eager to start a career in the IT field, as well as staying up to date on new technology and obtaining certifications. Skilled in basic troubleshooting, hardware and software installation, and network fundamentals. Quick learner with excellent problem-solving skills and a commitment to providing efficient technical support. Seeking an IT role to apply and expand technical knowledge while contributing to a dynamic team.
Overview
9
9
years of professional experience
Work History
Installation Tech
Netlink
09.2022 - Current
- Currently engaged in IT cabling, demonstrating proficiency in the installation and organization of network infrastructure
- Specializing in the setup and configuration of internet services to ensure seamless connectivity for clients
- Execute network installations with precision, contributing to the development of reliable and efficient IT systems
- Collaborate with team to troubleshoot & resolve connectivity issues, ensuring optimal performance for end-users
- Stay abreast of industry trends and emerging technologies to enhance skills and provide cutting-edge solutions to clients
- Serve as a valued training resource for new employees, earning trust and contributing to their successful
Warehouse Operator
Marcone Supply
04.2022 - 09.2022
- Executed precise scanning of appliance parts to ensure accurate inventory management
- Performed efficient picking and packaging of items for shipment, contributing to timely order fulfillment
- Demonstrated adaptability by assuming multiple roles within the supply chain operation as needed
Underwriter Assistant
State Farm
12.2021 - 04.2022
- Proficiently assist customers and agents by clarifying complex policy information, ensuring a thorough understanding of coverage terms, and addressing inquiries promptly
- Uphold a customer-centric approach by promptly resolving concerns, ensuring a superior customer experience, and reinforcing State Farm's commitment to service excellence
- Collaborate seamlessly with agents to analyze customer needs, recommending and implementing coverage adjustments that align with State Farm's guidelines and policies
Locksmith
The Lock Shop
07.2016 - 01.2018
- Promptly learned and mastered the trade of locksmithing
- Responsibilities encompassed opening homes & vehicles upon owner request, changing locks on houses, crafting keys for diverse locks, installing locks in doors, and program keys for vehicles
- Performed repair work and addressed after-hours emergencies, including lockouts and vehicle key cutting and programming
- Demonstrated a high level of skill and expertise in providing comprehensive locksmith services
Education
Information Technology Security & Administration Program -
MyComputerCareer
04.2024
HVAC
Midwest Technical Institute
East Peoria, Il03-2020
Psychology, Sociology, Anatomy & Physiology, Communications, and Philosophy
Illinois Central College
East Peoria, IlSkills
- IT Cabling
- Internet Setup & Configuration
- Network Installation
- Connectivity Troubleshooting
- Customer Service Excellence
- Technical Information Utilization
- Sales Techniques and Strategies
- Locksmithing Techniques
- IT Product Knowledge
- Equipment installation
- Power tools operation
- Software installation
- Desktop and laptop installations
- Remote support
- Printer setup
Technical Proficiency
Proficient in IT cabling techniques for the installation & organization of network infrastructure., Specialized in the setup and configuration of internet services, ensuring seamless connectivity for clients., Demonstrated precision in executing network installations, contributing to the development of reliable and efficient IT systems., Collaborated effectively with team members to troubleshoot and resolve connectivity issues, ensuring optimal performance for end-users., Setting up and configuring network devices, routers, switches, and ensuring connectivity., Managing and maintaining servers, ensuring optimal performance and security., Implementing security measures, including firewalls, antivirus software, and intrusion detection systems.
Timeline
Installation Tech
Netlink
09.2022 - Current
Warehouse Operator
Marcone Supply
04.2022 - 09.2022
Underwriter Assistant
State Farm
12.2021 - 04.2022
Locksmith
The Lock Shop
07.2016 - 01.2018
Information Technology Security & Administration Program -
MyComputerCareer
HVAC
Midwest Technical Institute
Psychology, Sociology, Anatomy & Physiology, Communications, and Philosophy
Illinois Central College
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