Shawn Patterson
Spokane
Summary
Highly proactive manager with 3 years of experience in team leadership in retail industry. Background includes sales, management and customer service in fast-paced settings. Expert in cost control and labor management, fostering team collaboration to enhance productivity, and driving significant improvements in operational efficiency.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
Thunder Pie Pizza
02.2025 - 04.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
Retail Store Manager
The Great PNW
01.2022 - 01.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ran Pop-Up Booths at busy Events, multiple times per year.
- Packaged and unpackaged Orders Weekly to Maintain a constant inventory of Gear.
- Maintained appearance with the local community by donating and participating in local events.
Lift Operator
Mt. Spokane
12.2021 - 03.2024
- Learned and enforced lift rules, policies and procedures.
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Fostered positive team environment, encouraging open communication and collaboration among staff.
- Supported new staff by offering comprehensive training and mentorship, improving team proficiency.
Delivery Driver
Grub Hub
03.2020 - 01.2024
- Delivered Food to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Bartender
Brothers Office Pizza
03.2019 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
University High School
Spokane Valley, WA04-2013
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Labor management
Timeline
Restaurant General Manager
Thunder Pie Pizza
02.2025 - 04.2025
Retail Store Manager
The Great PNW
01.2022 - 01.2025
Lift Operator
Mt. Spokane
12.2021 - 03.2024
Delivery Driver
Grub Hub
03.2020 - 01.2024
Bartender
Brothers Office Pizza
03.2019 - 02.2020
High School Diploma -
University High School
Similar Profiles
Amiyah KelleyAmiyah Kelley
Dishwasher at Thunder Pie PizzaDishwasher at Thunder Pie Pizza
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
Ryder TateRyder Tate
Cook Manager at Wiseguys Pizza PieCook Manager at Wiseguys Pizza Pie
Jordan MoeJordan Moe
Recreation Assistant at Mann-Grandstaff VA Medical CenterRecreation Assistant at Mann-Grandstaff VA Medical Center
Kenzie KiehnKenzie Kiehn
CMA at Providence Inland Neurosurgery and SpineCMA at Providence Inland Neurosurgery and Spine