Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Pavone

Osawatomie,Kansas

Summary

Dynamic Behavioral Health Technician with a proven track record at Sunflower Wellness Retreat, excelling in crisis handling and patient observation. Adept at implementing de-escalation strategies and maintaining meticulous documentation, I fostered a supportive environment that enhanced patient recovery and well-being, demonstrating resilience and active listening in challenging situations.

Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.

Competent BHT knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable, and dedicated.

Overview

14
14
years of professional experience

Work History

Behavioral Health Technician

Sunflower Wellness Retreat / Recovery
08.2025 - Current
  • Assisted in implementing therapeutic interventions to support patient recovery and well-being.
  • Monitored patient behavior and reported changes to healthcare team for timely intervention.
  • Maintained accurate documentation of patient progress and treatment plans in electronic health record system.
  • Collaborated with multidisciplinary teams to ensure cohesive care strategies for patients.
  • Responded promptly to patient needs, demonstrating adaptability in fast-paced environments.
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Performed client intake procedures according to internal standards for new admissions.
  • Prepared and submitted daily progress reports to management.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Supported daily activities and routines, fostering a safe environment for patients.

Sales Associate

Casey's
05.2025 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout operations.
  • Maintained knowledge of current sales promotions and store policies to assist customers effectively.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Resolved customer inquiries and concerns promptly, fostering a positive shopping environment.
  • Organized merchandise displays to optimize customer engagement and support seasonal promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Creative Director

Split End Salons
01.2020 - 01.2023
  • Developed creative concepts for marketing campaigns to enhance brand visibility.
  • Researched market trends to inform design decisions and optimize audience engagement.
  • Provided constructive feedback on team members' work to foster professional growth and creativity.
  • Maintained organized files and documentation for all creative projects, improving workflow efficiency.
  • Participated in brainstorming sessions to generate innovative ideas for promotional materials.
  • Elevated company reputation through consistent delivery of high-quality creative content.
  • Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.

Cosmetologist

Fantastic Sams Cut & Color
11.2017 - 01.2020
  • Provided personalized consultations to determine client needs and preferences for hair, skin, and nail services.
  • Executed a variety of advanced hair coloring techniques using industry-standard products and tools.
  • Trained junior cosmetologists on best practices for applying makeup and skincare treatments effectively.
  • Maintained compliance with health and safety regulations while ensuring a clean and organized workspace.
  • Developed strong client relationships through exceptional customer service, resulting in increased repeat clientele.
  • Recommended retail products tailored to individual client needs, enhancing overall service experience.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Cosmetologist

Fantastic Sams
10.2011 - 01.2017
  • Led team meetings to discuss new trends, products, and techniques in the beauty industry for continuous improvement.
  • Streamlined scheduling processes to maximize appointment availability and improve operational efficiency within the salon.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.

Education

Cosmetology License - Cosmetology

Superior School of Hair Styling
Olathe, KS
05-2000

High School Diploma -

Olathe South High School
Olathe, KS
05-1996

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Mental health support
  • Conflict resolution
  • Crisis handling
  • Patient observation
  • Rounds management
  • Substance abuse experience
  • Medication administration
  • Suicide prevention
  • Emergency response

Timeline

Behavioral Health Technician

Sunflower Wellness Retreat / Recovery
08.2025 - Current

Sales Associate

Casey's
05.2025 - Current

Creative Director

Split End Salons
01.2020 - 01.2023

Cosmetologist

Fantastic Sams Cut & Color
11.2017 - 01.2020

Cosmetologist

Fantastic Sams
10.2011 - 01.2017

Cosmetology License - Cosmetology

Superior School of Hair Styling

High School Diploma -

Olathe South High School

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