Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Shawn Phillips

Asheboro,NC

Summary

Restaurant professional with 38 years in BOH and FOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and ordering, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Talented kitchen leader and team motivator successful at maintaining staff focus, efficiency and productivity in high-volume, fast-paced operations. Experienced with many types of cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles.

Overview

40
40
years of professional experience

Work History

Camp Cook

Constantine Metals
05.2023 - 10.2023
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Planned menus complying with established health guidelines and budget limitations.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values.
  • Worked between 72 and 84 hours a week.

Chef

Four Seasons Resort And Residence
11.2022 - 04.2023
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Worked 45 hours a week.

Production Cook

High Point University
02.2022 - 05.2022

Production cooking for the main cafeteria at High Point University.

  • Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Worked 48 hours a week

Overnight Baker

ESS/ENI
05.2021 - 10.2021
  • Baking/ breakfast cook
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Developed recipes for new products and improved existing recipes.
  • Worked 84 hours a week

Machinist

Allegiance Staffing
11.2020 - 03.2021

Plastic injection molding

  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Used CNC and manual equipment to perform both initial and final machining.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Monitored equipment to detect and report malfunctions and prevent accidents.
  • Worked 48 hours a week

Roundsman

The Oar
06.2020 - 09.2020

Did everything need to keep line cooks on the line with regards to stocking, prep and deliveries.

  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked 72 hours a week

Overnight Baker

NANA Services
02.2020 - 03.2020

Baked, made grab and go foods, prepared breakfast. Had a contract to work 28 days on, 14 days off, then 28 days on. The second half of my contract was cancelled because of Covid. The shifts were 12 hours each.

  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Worked 84 hours a week.

Sous Chef

Windsong Lodge
04.2019 - 09.2019

Morning Sous Chef. Prepared breakfast buffet for up to 300 people. Manged a staff of 5.

  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Collaborated with staff members to create meals for large banquets.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Worked 65 hours a week.

Cook

Woodland Hill Center
12.2018 - 05.2019

Prepared dinner for 100 residents.

  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Worked 45 hours a week.

Employee Dining Cook

Holland America Princess
04.2018 - 09.2018

Cooked breakfast and lunch for 400 people.

  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Worked 48 hours a week.

Employee Dining Cook

Holland America Princess
05.2017 - 11.2017

Cafeteria cooking for 400 employees.

  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Worked 48 hours a week.

PVD Coating Operator

Kennametal
09.2015 - 03.2017

Coated tools.

  • Filled hoppers, reservoirs and pans with material used to coat, paint or spray using conveyors or pails.
  • Custom mixed colors to match customers' desired color.
  • Provided supervisor with daily status report on all job tasks and workers' duties.
  • Worked 48 hours a week.

Sous Chef

Xanterra Many Glacier Hotel Glacier
05.2015 - 07.2015
  • Set up morning breakfast buffet for 200 employees Set up breakfast buffet for 400 guest.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Effectively used items in stock to decrease waste and profit loss.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Worked 84 hours a week.

Employee Cafeteria Cook

Holland America Princess
04.2014 - 10.2014
  • Prepared the buffet and salad bar for dinner service.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Ordered food daily.
  • Wrote bi-weekly menu.
  • Prepared daily fruit tray.
  • Prepared daily meat and cheese tray.
  • Worked 48 hours a week.

Line Cook

Holland America Princess
05.2014 - 09.2014
  • Working two restaurants at the Mt.McKinley Wilderness Lodge in Denali State Park, AK.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Consistently adhered to quality expectations and standards.
  • Worked 50 hours a week.

Cook

Randolph Rehab Center
03.2014 - 05.2014
  • Cooked in a medical facility.
  • Worked with special dietary needs to ensure patient's well-being.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Worked 48 hours a week.

Footwear Lead/Back room Locating Specialist

K-Mart
10.2012 - 10.2013
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Stored excess stock in proper storage rooms.
  • Ran footwear department.
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Worked 40 hours a week.

Construction Helper

Brian Taylor Industries
04.2011 - 08.2012
  • Helped with irrigation systems and other plumbing, landscaping, painting and general helper duties.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Shoveled cement and other materials into portable cement mixers to mix, pour and spread concrete on surfaces.
  • Operated various hand and power tools to complete general tasks.
  • Worked 40 hours a week.

Line Cook

Peppermill Eatery
03.2010 - 12.2010
  • Worked with others on a two-man line with heavy sauté and oven cooking.
  • Created/ensured attractive plate presentations with several varied types of sauces.
  • Ensured the use of fresh quality ingredients, a must for the dishes prepared.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Worked 45 hours a week.

Supervisor

C And M Roadbuilders
03.2005 - 07.2008
  • Oversaw employees in the maintenance of heavy equipment as well as fleet vehicles.
  • Coordinated maintenance schedules with foremen daily to keep up productivity.
  • Ordered replacement parts as well as fuel and lubricants as per warranty expectations.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Worked 50 hours a week.

Shift Manager

Hickory Hollow
08.2002 - 08.2004
  • Maintained kitchen, worked closely with produce company to assure quality and freshness.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked 42 hours a week.

Lead Dinner Cook

The Recipe Box Eatery
10.1997 - 05.2002
  • Managed and trained new employees.
  • Helped to create new and exciting dishes.
  • and menus as well as inspecting all food deliveries for quality and freshness.
  • Also wrote advertisement for local newspapers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Worked 48 hours a week.

Shift Manager/Corporate Trainer/Cook/ Waiter

Chili's
04.1995 - 08.1997
  • Checked and ordered all foods as well as liquor.
  • Worked with managers and.staff to assure highest standard of cleanliness.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked 50 hours a week.

Assistant General Manager

Roadhouse Grill
03.1994 - 03.1995
  • Hired as an assistant manager.
  • Promoted to AGM within 6 months.
  • Opened new.stores in West Palm Beach and Orlando.
  • Ordered food and liquor.
  • Managed a.staff of more than 75 employees.
  • Handled cash accurately and prepared deposits.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Resolved problems promptly to elevate customer approval.
  • Worked 65 hours a week.

Kitchen Manager

Dry Dock Inn
12.1993 - 03.1994
  • Local seafood restaurant.
  • Did ordering, inventory and training.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Worked 50 hours a week.

Kitchen Manager/Corporate Trainer

Chili's
08.1988 - 12.1993
  • Started as salad prep.
  • Eagerly learned all positions.
  • Opened new store in Port.Charlotte.
  • Promoted to Kitchen Manager in 1991.
  • Served as one of 6 committee.members assigned to develop a nationwide training manual for Kitchen.Managers.
  • Trained 50 managers and 150 employees.
  • Checked and tested foods to verify quality and temperature.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Worked 70 hours a week.

Sanitation Engineer

City Of Bradenton
07.1987 - 07.1988
  • Led training in sanitation and cleaning practices.
  • Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
  • Operated automatic crushing equipment, incinerators and recycling sorters.
  • Worked 40 hours a week.

Lead dinner cook

Asbury Towers
01.1986 - 07.1987

Cooked dinner for 150 residents. Also prepared special diets.

  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Worked 40 hours a week.

Salad/ Cook

The Shores
11.1983 - 01.1986
  • Started as dishwasher.
  • Promoted to salad/ prep in 3 months.
  • Worked with dietitian on special diets.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Worked 28 hours a week.

Education

Serv Safe
04.2021

certificate - Safety

NSTC
Anchorage, Alaska
2019

Manatee Community College
1990

Skills

  • Know inventory
  • Know labor cost
  • Serv Safe certified for 37 years
  • An expert in food cost
  • Corporate Trainer
  • Management
  • Menu writing
  • Special diets

Accomplishments

  • Member of 6 person team that wrote a Kitchen Manager in Training manual for Brinker International.
  • Opened 5 new restaurants.
  • Corporate Trainer with training of 50 managers and 150 employees.
  • Employee of the Month, Four Seasons Resort and Residences, February 2023, Jackson Hole, Wyoming

References

Monica Norris, Executive Chef, Holland America Princess, 907-229-8781

Kim Lacoste, Sous Chef, Holland America Princess, 225-323-4435

Mike Lynch, Self Employed, 941-756-4547

Timeline

Camp Cook

Constantine Metals
05.2023 - 10.2023

Chef

Four Seasons Resort And Residence
11.2022 - 04.2023

Production Cook

High Point University
02.2022 - 05.2022

Overnight Baker

ESS/ENI
05.2021 - 10.2021

Machinist

Allegiance Staffing
11.2020 - 03.2021

Roundsman

The Oar
06.2020 - 09.2020

Overnight Baker

NANA Services
02.2020 - 03.2020

Sous Chef

Windsong Lodge
04.2019 - 09.2019

Cook

Woodland Hill Center
12.2018 - 05.2019

Employee Dining Cook

Holland America Princess
04.2018 - 09.2018

Employee Dining Cook

Holland America Princess
05.2017 - 11.2017

PVD Coating Operator

Kennametal
09.2015 - 03.2017

Sous Chef

Xanterra Many Glacier Hotel Glacier
05.2015 - 07.2015

Line Cook

Holland America Princess
05.2014 - 09.2014

Employee Cafeteria Cook

Holland America Princess
04.2014 - 10.2014

Cook

Randolph Rehab Center
03.2014 - 05.2014

Footwear Lead/Back room Locating Specialist

K-Mart
10.2012 - 10.2013

Construction Helper

Brian Taylor Industries
04.2011 - 08.2012

Line Cook

Peppermill Eatery
03.2010 - 12.2010

Supervisor

C And M Roadbuilders
03.2005 - 07.2008

Shift Manager

Hickory Hollow
08.2002 - 08.2004

Lead Dinner Cook

The Recipe Box Eatery
10.1997 - 05.2002

Shift Manager/Corporate Trainer/Cook/ Waiter

Chili's
04.1995 - 08.1997

Assistant General Manager

Roadhouse Grill
03.1994 - 03.1995

Kitchen Manager

Dry Dock Inn
12.1993 - 03.1994

Kitchen Manager/Corporate Trainer

Chili's
08.1988 - 12.1993

Sanitation Engineer

City Of Bradenton
07.1987 - 07.1988

Lead dinner cook

Asbury Towers
01.1986 - 07.1987

Salad/ Cook

The Shores
11.1983 - 01.1986

Serv Safe

certificate - Safety

NSTC

Manatee Community College
Shawn Phillips