Shawn Pierce
Edmond
Summary
Proactive and mission-driven HR professional with a strong foundation in people leadership, compliance, and organizational development gained through extensive military experience. Demonstrated success in building high-performing teams, fostering inclusive work environments, and driving engagement through values-based leadership. Skilled in coaching, mentoring, and performance development, with a track record of improving retention, morale, and team readiness. Brings a data-informed approach to operational planning, wellness programs, and resource management—poised to drive scalable HR initiatives in complex and dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resilience Operation NCO
Oklahoma Army National Guard
04.2025 - Current
- Improved operational efficiency by streamlining processes and implementing best practices.
- Subject matter expert on behavioral health trends, training and outreach, and department operational planning.
- Promote awareness campaigns and facilitate outreach events during observance months such as suicide prevention month and substance misuse awareness month.
- Organized new methods of teaching resilience training to the National Guard Bureau
- Brief data and conclusions to key leadership in the Oklahoma National Guard.
Service Technician
Group 1 Auto
11.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Staff Sergeant
Oklahoma Army National Guard
01.2011 - Current
- Championed Equal Opportunity (EO), SHARP (Sexual Harassment, Assault, Rape Prevention), and EEO programs, ensuring a culture of fairness, respect, and accountability across all levels of the unit.
- Led initiatives to boost morale and team cohesion, resulting in consistently high engagement among subordinates and peers.
- Mentored and trained over 100 personnel, fostering leadership development and strengthening succession pipelines across the organization.
- Delivered performance coaching and career guidance to peers and subordinates, directly contributing to professional advancement and skill development.
- Facilitated open forums and feedback loops to address sensitive issues, creating a safe environment that encouraged transparency and trust.
- Maintained exemplary standards of professionalism, serving as a role model and reinforcing core values across diverse teams.
- Identified and resolved soldier and family issues by building cross-functional partnerships with support agencies, enhancing overall well-being.
Lead Technician
Firestone Complete Auto Care, BRO
01.2022 - 10.2023
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Maintained excellent customer service and positive attitude.
Lead Crane Technician
Custom Truck One Source
05.2017 - 05.2021
- Supported company growth initiatives by assisting in the acquisition of new clients through demonstrations of technical expertise during sales presentations.
- Contributed to a positive work environment by adhering to safety protocols and supporting team members in their tasks.
- Trained junior technicians in best practices for crane maintenance, inspection, and repair procedures.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Met customer service goals and exceeded customer expectations.
- Increased revenue through effective customer service and inventory management.
- Provided excellent customer service by resolving inquiries/concerns promptly and professionally.
Education
No Degree - General Studies
Northern Oklahoma College
Stillwater, OKNo Degree - Business Management
Oklahoma State University
Stillwater, OKHigh School Diploma -
Edmond North High School
Edmond05-2010
Skills
- Personnel management
- Problem-solving
- Planning and implementation
- Project planning and development
- Decision-making
- Team leadership
- Operational efficiency
- Organizational management
- Management
- Health and safety compliance
- Positive attitude
- Diversity and inclusion
Affiliations
- National Guard Association of Oklahoma
- Oklahoma Army National Guard: Active Secret Security Clearance
Certification
- D-SAACP Certified Advocate Level 1 (Defense Sexual Assault Advocate Certification Program)
- Master Resilience Trainer (MRT-C)
- Ask, Care, Escort-Suicide Intervention Tier 2 (ACE-SI T2)
Timeline
Resilience Operation NCO
Oklahoma Army National Guard
04.2025 - Current
Service Technician
Group 1 Auto
11.2023 - Current
Lead Technician
Firestone Complete Auto Care, BRO
01.2022 - 10.2023
Lead Crane Technician
Custom Truck One Source
05.2017 - 05.2021
Staff Sergeant
Oklahoma Army National Guard
01.2011 - Current
No Degree - General Studies
Northern Oklahoma College
No Degree - Business Management
Oklahoma State University
High School Diploma -
Edmond North High School
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