Shawn Plona
Killeen,TX
Summary
Accomplished Store Manager with a proven track record at Lane Bryant managing two locations over 100 miles apart, enhancing operational efficiency and team development. Excelled in personnel development and store operations oversight, achieving a payroll cost utilization of 99%. Skilled in MS Office and adept at fostering employee motivation, consistently driving sales growth and minimizing shrinkage through exemplary customer service.
Overview
11
11
years of professional experience
Work History
Store Manager
Lane Bryant
04.2019 - 11.2024
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Manged payroll for the store and keeping payroll costs down to 99% utilization for the year.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices with a .02% last year.
Head Cashier
Lowes Home Improvment
11.2017 - 12.2021
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Merchandise Flow Supervisor
Victoria's Secret & PINK
04.2014 - 11.2017
- Handled, evaluated, documented and resolved customer issues and inquiries related to customer orders.
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Checked refrigerated and frozen food for sell by dates and removed merchandise that was expired so that it would not be sold.
- Marked items with identifying codes such as price, stock, or inventory control codes.
- Verified packages against order and invoices.
- Created storefront displays and installed advertising signs to attract customers.
Education
No Degree - Business Administration And Management
Central Texas College
Killeen, TXCertificate of Technical Studies - H-60 Blackhawk Helicopter Repair
Helicopter Repairer School
Fort Eustis, VASkills
- Personnel development
- Promotional planning
- Store operations oversight
- Hourly shift management
- Operational budgeting
- MS office proficient
- Supply ordering
- Employee terminations
- Operational efficiency
- Team development
- Systems and software expertise
- Employee supervision and motivation
Timeline
Store Manager
Lane Bryant
04.2019 - 11.2024
Head Cashier
Lowes Home Improvment
11.2017 - 12.2021
Merchandise Flow Supervisor
Victoria's Secret & PINK
04.2014 - 11.2017
No Degree - Business Administration And Management
Central Texas College
Certificate of Technical Studies - H-60 Blackhawk Helicopter Repair
Helicopter Repairer School
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