Shawn P. Marcotte Jr
Miami
Summary
Dynamic Senior Technical Project Manager with a proven track record, excelling in multi-project & product management as well as cross-functional collaboration. Expert in web development and system integrations, driving successful client initiatives, enhancing operational efficiency and stakeholder engagement. Recognized for delivering impactful solutions that align with business objectives and elevate client satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Project Manager - Client Success
IM Digital
Boca Raton
10.2021 - Current
- Serve as the primary client partner and day-to-day project delivery lead, translating business goals, operational needs, and technical requirements into prioritized workstreams, backlogs, and execution plans
- Lead end-to-end delivery of complex client initiatives across eCommerce and cloud ecosystems, including Salesforce: Commerce, Sales, Marketing, & Service Clouds, MuleSoft, Adobe Commerce, Commerce Tools
- Drive discovery, scoping, sprint and release planning, UAT, platform enhancements, third-party integrations, production support, and enterprise data/platform migrations across interconnected business systems
- Manage client enterprise data and platform migration efforts spanning product catalogs, price books, omni-channel inventory, customer data, order data, and analytics across interconnected business systems
- Own stakeholder communication, client updates, technical documentation, SOPs, and action-item tracking to maintain clarity, accountability, and momentum across concurrent workstreams
- Coordinate internal and external stakeholders across engineering, QA, product, solutions architecture, marketing, analytics/SEO, creative/design, legal, vendors, and client teams to remove blockers, mitigate risk, and drive timely delivery
- Partner cross-functionally with creative/design, UX, SEO, and analytics teams to support site enhancements, optimization initiatives, and client priorities informed by performance insights, and analytics reporting tools
Integration Specialist, Mergers and acquisitions
Quirch Foods
Miami
07.2020 - 01.2021
- Led mergers and acquisitions integration efforts, coordinating cross-functional business workstreams that enabled the successful integration of two enterprises across 12 domestic locations within one year
- Managed multiple projects simultaneously, developed scalable training programs, integration protocols, and process documentation to standardize rollout and adoption across the organization
- Delivered system and process training across various software platforms, tracked training effectiveness, and refined materials and delivery methods to enhance user adoption and operational readiness
- Evaluated and improved software workflows and business processes to align with company objectives and customer needs
- Collaborated with software development teams to identify requirements, recommend enhancements, and support the buildout and implementation of system improvements
Tactical Systems Operator
Department of Defense, JSOC
Afghanistan
01.2018 - 01.2020
- Analyzed and delivered time-sensitive intelligence derived from aerial collection platforms using signal intelligence systems and networked software in high-pressure, real-world overseas environments
- Operated advanced technical platforms to produce and deliver intelligence products for a complex international defense community
- Conducted telecommunications research and development, analyzing and exploiting cellular network infrastructure across GSM, CDMA, WCDMA, UMTS, and 3G/4G/5G networks to support international Department of Defense operations
- Demonstrated strong leadership, adaptability, and interpersonal effectiveness while operating in fast-paced, high-stakes environments requiring precision, sound judgment, and coordination across complex mission sets with various partner nation militaries
All Source Intelligence Analyst
United States Army, Reserves
Miami
01.2012 - 01.2020
- Directed intelligence analysis for Analysis and Control Element (ACE) supporting U.S. Southern Command mission objectives
- Executed intelligence collection operations, coordinated asset tasking, and managed RFI (Request for Information) processes to enhance situational awareness
- Analyzed intelligence data to identify patterns and trends for military operations.
- Collaborated with team members to assess threats and develop strategic responses.
- Produced detailed reports on enemy activities and potential risks to inform decision-making.
Account Manager, Super-Yachts
PRIVA, Global Eagle Entertainment
Miramar
01.2016 - 01.2018
- Managed a portfolio of 40 globally distributed client accounts valued at $5M+, delivering satellite communications, connectivity, content, and media solutions across complex service environments
- Led customer engagement for large, high-visibility projects, providing ongoing status reporting, account health updates, and clear communication to both internal teams and client stakeholders
- Consulted clients on new product offerings and industry trends, aligning solutions with business needs to enhance account relationships
- Guided project planning as primary client-facing partner, aligning stakeholders, developing timelines, tracking milestones, identifying risks, and executing project lifecycles
- Coordinated delivery and supported strategic contract execution in partnership with Solutions Architects, Product Engineers, Service Managers, Legal, and other internal stakeholders
Education
Bachelors - School of International Relations
Florida International University
01-2020
Full Stack Web Development -
Wyncode Academy
01-2020
SCRUM Master I - Certification In Progress -
Blue Ocean Sales Strategy Training
04-2026
Skills
- Scrum and Agile methodology
- Multi-project management
- Client management
- Stakeholder management
- Cross-functional collaboration
- Business process mapping
- Salesforce, Commerce Tools, Oracle
- MuleSoft and API applications
- Web development
- PIM and WMS solutions
- AI-enabled workflows
- Generative AI technologies
- System integration
- JIRA and Confluence tools
- Google Workspace and Cloud
- HTML, CSS, Javascript, SQL, React frameworks
- Process mapping
References
Available upon request
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Senior Project Manager - Client Success
IM Digital
10.2021 - Current
Integration Specialist, Mergers and acquisitions
Quirch Foods
07.2020 - 01.2021
Tactical Systems Operator
Department of Defense, JSOC
01.2018 - 01.2020
Account Manager, Super-Yachts
PRIVA, Global Eagle Entertainment
01.2016 - 01.2018
All Source Intelligence Analyst
United States Army, Reserves
01.2012 - 01.2020
Bachelors - School of International Relations
Florida International University
Full Stack Web Development -
Wyncode Academy
SCRUM Master I - Certification In Progress -
Blue Ocean Sales Strategy Training