Shawn Polite
Camp Hill,PA
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer and coworker a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial HVAC Service Technician
H.B McClure
04.2024 - 03.2026
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks to prevent equipment failures and extend system lifespan.
- Collaborated with team members to improve service delivery processes and enhance customer experience.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Implemented troubleshooting procedures that reduced response time for service calls.
- Provided technical support to customers, addressing inquiries and resolving issues promptly.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Performed maintenances and services to gas and oil boilers.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Tested systems, noting issues and completing preventive maintenance.
Feeder Driver
UPS
03.2023 - 04.2024
- Performed daily pre-trip inspections of the vehicle according to DOT regulations.
- Followed company policies for safe operation of equipment at all times.
- Operated tractor-trailer units safely in various weather conditions.
- Worked closely with dispatch team members to ensure timely arrival at destinations.
- Planned routes efficiently using GPS navigation systems or maps provided by management.
- Logged driving hours and fuel usage data on time to keep reports current.
- Inspected and maintained vehicle safety equipment, ensuring compliance with regulations.
- Operated delivery vehicles to ensure timely pickup and delivery of packages.
Commercial Hvac Technician
H.B. McClure
06.2017 - 10.2022
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Education
Associate of Applied Science - HVAC Installation And Repair
Thaddeus Stevens College of Technology
Lancaster, PA05-2017
High School Diploma -
Milton Hershey School
Hershey, PA06-2013
Skills
- Equipment Operation
- Mechanical Knowledge
- Problem-solving capabilities
- Customer-Oriented
- Professionalism
- Mechanical Troubleshooting
- Reliability
- Attention to detail
- Customer service
- Preventive Maintenance
- Work with minimal supervision
- Problem and issue resolution
- Customer relationship management
Certification
Class A CDL
Timeline
Commercial HVAC Service Technician
H.B McClure
04.2024 - 03.2026
Feeder Driver
UPS
03.2023 - 04.2024
Commercial Hvac Technician
H.B. McClure
06.2017 - 10.2022
High School Diploma -
Milton Hershey School
Associate of Applied Science - HVAC Installation And Repair
Thaddeus Stevens College of Technology
Education and Training
other,other