Shawn Porter
Richmond,TX
Summary
Experienced Physical Therapy Technician accustomed to assisting multiple physical therapists in busy rehabilitation environments. Sympathetic to patient struggles yet motivating in provision of assistance toward therapeutic goals. Proficient in preparation of the treatment area, patient relations, use of equipment and documentation. Experienced medical office receptionist with over 10 years experience in working within clinical and EMS settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service. With over 12 years experience in Customer Support having good interpersonal skills and the ability to resolve customer issues. Has good social communication and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Home Care Coordinator/Quality Assurance
Divine Hands Home Healthcare
Houston, TX
01.2012 - Current
- Coordinated services between home health care, hospitals, DME agencies and the medical community so that continuity of care for patients is maintained
- Obtained/received referrals and orders from physicians, hospitals and other referral sources
- Established relationships with community referral sources and supports staff relationships of a like nature
- Acted as facilitator regarding communication between appropriate personnel of the agency, hospitals and other referral sources
- Determined pre-discharge evaluation assignments to assure appropriateness of the patient's admission into Home Care as per physician order
- Identified Home Care needs within the medical community and effectively communicates these needs to the Home Care team
- Proactively educated community resources as to referral guidelines and procedures.
Medical Credentialing Specialist
SUTHERLAND GLOBAL SERVICES Tulsa
Houston, TX
01.2018 - 01.2020
- Maintain databases for medical professionals and healthcare facilities
- Process paperwork relating to re-credentialing and ensuring databases detailing the practitioners' education, training, licensing, experience and other information are up to date
- Perform background checks, contact licensing boards, review license applications, request education details and interview references.
Physical Therapy Technician
Myde Physical Therapy/ Divine Hands
Houston, TX
11.2013 - 12.2019
- Followed prescribed procedures and policies in preparation of treatment rooms for patient appointment
- Transported patients from the front waiting area to therapy rooms and back to the lobby following treatment
- Demonstrated proper use of all equipment and tools for patients prior to their use
- Supervised patient activity within the treatment space for safety and compliance with equipment use guidelines
- Assessed patient mobility and tracked movements for measurements
- Sterilized, transported and prepped equipment for therapist use in patient treatment
- Maintained adequate inventory of physical therapy supplies and requisitioned materials as needed
- Completed preventive maintenance on therapeutic equipment, provided troubleshooting during malfunctions and contacted repair personnel for major repairs
- Attended continuing educational sessions, training, trade shows, seminars, workshops and other functions for awareness and field knowledge
- Owned accountability for all role-associated responsibilities and proficiency in job-oriented expectations.
Health Screener
Provant Healthcare
Houston, TX
01.2012 - 05.2019
- Set up and maintained the client-registration station for health screenings and events
- Performed and coordinated health-based screening and registration of clients, in a timely manner
- Educated and explained to clients about required paperwork and biometric procedures
- Calculated and analyzed BMI and body fat percentage for clients
- Tested blood samples and checked cholesterol, glucose, and hemoglobin levels
- Measured and documented blood pressure, height, and weight of clients, accurately
- Operated and maintained cuffs, full-body sensors, and Cholesterol machine, properly
- Communicated and discussed individual screening outcomes to respective clients
- Addressed health requirements of clients and provided relevant health advice
- Attended and participated in various health fairs and promotional events, as required.
Office Manager
Prompt EMS, LLC
Houston, TX
01.2010 - 01.2013
- Supervised, monitored and assigned the work to on-duty staff
- Assisted in scheduling of High Performance Rescues
- Coordinated inter-related issues with other departments and agencies
- Liaised between receiving facilities and division staff
- Created and coordinated training program for division staff.
Office Manager/Marketer
Septco Medical
01.2003 - 01.2007
- Maintained equipment inventory, scheduled maintenance and handled customer correspondence Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers Managed contract provisions, invoices and provided estimates to customers Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints Full responsibility for establishing and managing the office schedule including all patients scheduling
- Documented, tracked and reconciled all claims
- Created and maintained HIPPA and OSHA compliance manuals Handled all purchasing, inventory, and contract negotiation with vendor Maintained accurate client files, company contracts, ad sales database and timesheets.
Assistant Product Manager
Redcats Call Center
San Antonio, TX
01.2003 - 01.2005
- Developed and implemented staff training and mentoring programs Implemented customer quality procedures
- Dealt with customer issues in a courteous manner
- Ensured that rules of conduct were adhered to during each call
- Monitored staff calls for quality assurance purposes
- Approved time off requests and prepared staff schedules
- Provided initial training for each new call center project.
Communication Liaison/Marketer
Gamma Medical Supply
Houston, TX
01.2000 - 01.2004
- Designed and implemented comprehensive marketing campaigns including all collateral materials Generated significant sales through marketing, special events, in-person sales, and other tactics Trained junior team members in corporate policies and customer service and sales best practices Set and strictly adhered to departmental budget ensuring efficient and effective operations Responsible for business plan development, financial oversight, staffing, and team training
Front Desk Receptionist
Lake Jackson Children's Clinic
Lake Jackson, TX
01.1997 - 01.2000
- Greet and check-in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
Education
Associate of Science - Medical
05.2015
Certification - Physical Therapy Technician
05.2012
Skills
- Microsoft Office
- Analytical Thinking
- Networking
- CPR/First-aid Certified
- Written and Verbal Communication
- Organization and Time Management
- Customer Relations
- Customer Service
- Flexible and Adaptable
- Maintenance and Repair
- Problem Solving
- Planning and Coordination
- Team Building
- Attention to Detail
- Planning
- Google Drive
- MS Office
- Office Assistance
- Appointment Scheduling
- Supply Restocking
- Client Relations
- Cleaning and Sanitation
- Patient Reception
- [Software] Use
- Treatment Preparation
- Taking Vitals
- Office Administration
- Equipment Setup
- Sanitation
- Patient Communication
- Equipment Repair
- CPR Certified
- Patient-Focused Therapy
- Decision-Making
- Treatment Evaluation
- Medical Terminology
- Total Rehabilitation
- Heavy Lifting
- Clinical Team Collaboration
- Medical Records Documentation
- Care Plan Completion
- Patient Assessment
- Range of Motion Exercises
- Joint Protection Exercise
- Therapy Equipment Setup
- Personnel Training
- Outpatient Therapy
- Body Mechanics
- Cold Therapy
- Injury Prevention
- Massage Therapy
- Home Health Care
- Patient Interviews
- HIPAA Requirements
- Team Leadership
- Patient Follow up
- Confidential Information
- Verbal and Written Communication
- Physical Assessment
Timeline
Medical Credentialing Specialist - SUTHERLAND GLOBAL SERVICES Tulsa
01.2018 - 01.2020
Physical Therapy Technician - Myde Physical Therapy/ Divine Hands
11.2013 - 12.2019
Home Care Coordinator/Quality Assurance - Divine Hands Home Healthcare
01.2012 - Current
Health Screener - Provant Healthcare
01.2012 - 05.2019
Office Manager - Prompt EMS, LLC
01.2010 - 01.2013
Office Manager/Marketer - Septco Medical
01.2003 - 01.2007
Assistant Product Manager - Redcats Call Center
01.2003 - 01.2005
Communication Liaison/Marketer - Gamma Medical Supply
01.2000 - 01.2004
Front Desk Receptionist - Lake Jackson Children's Clinic
01.1997 - 01.2000
Houston Community College - Associate of Science, Medical
Texas Health School - Certification , Physical Therapy Technician
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