Shawn Poses
Columbus,OH
Summary
Proactive Assistant Store Manager with extensive experience in freight processing and merchandising. Skilled in inventory control, staff supervision, and customer service management, driving store performance and enhancing customer satisfaction. Strong leadership abilities, adept at problem-solving, and maintaining organized and efficient store environments.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Big Lots Stores, Inc.
03.2020 - 09.2024
- Primarily responsible for freight processing and merchandising functions within the store and is accountable for merchandising and storeroom organization standards.
- Leads, directs, and at times, actively participates in various aspects of the merchandising process, including freight prep, truck unload, stocking, re-lays, financial management, and inventory control.
- When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.
- Works collaboratively with store leadership to drive overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Meijer
01.2015 - 02.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Auto Parts Counterperson
Byers Inports
01.2001 - 04.2014
- Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
- Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
- Stocked and managed stock of parts.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Managed customer orders from initial inquiry through delivery, ensuring a seamless purchasing experience for clients.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
- Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Stayed up-to-date on industry trends, advancements in technology, and new products entering the market to better serve customers.
- Established trust with customers through honest assessments of their vehicle problems and recommending appropriate solutions.
- Participated in ongoing training sessions, enhancing knowledge of auto parts specifications and applications in various automotive systems.
- Conducted regular audits of inventory levels to minimize stock discrepancies or shortages affecting customer orders or satisfaction levels.
- Collaborated with service department to ensure seamless communication and faster turnaround times for repairs.
Education
High School Diploma -
Downingtown High School
Downingtown, PA06-1997
Skills
- Customer Experience, Customer Service
- Retail Operations, Inventory Control, Store Organization
- Staff Supervision, Pricing and Markdowns, Work Planning and Prioritization
- Inventory Management, Team Leadership, Delegating Work
Timeline
Assistant Store Manager
Big Lots Stores, Inc.
03.2020 - 09.2024
Assistant Manager
Meijer
01.2015 - 02.2017
Auto Parts Counterperson
Byers Inports
01.2001 - 04.2014
High School Diploma -
Downingtown High School
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