Shawn Quarles
Director of Operations
Ruckersville,VA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in concessions.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
ARAMARK Sports and Entertainment
07.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Implemented performance metrics to monitor key operational activities and drive continuous improvement initiatives.
- Led cross-functional teams in executing strategic projects, aligning operations with corporate objectives.
- Developed and maintained relationships with vendors to ensure optimal supply chain management and cost-effectiveness.
- Managed logistics planning, optimizing inventory levels while minimizing waste and maximizing productivity.
- Oversaw budget preparation and financial forecasting to align resources with organizational goals effectively.
- Mentored staff on best practices in operations management, fostering a culture of accountability and excellence.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
Senior Concessions Manager
ARAMARK Sports and Entertainment
08.2022 - 07.2025
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Collaborated with the marketing team to create enticing promotional materials, generating interest in the concessions stand and its offerings.
- Collaborated with vendors to negotiate pricing, securing better deals on high-quality products.
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
Multi Branch Manager
PeopleReady, A TrueBlue
04.2018 - 08.2022
- Achieved outstanding financial results by setting ambitious targets and motivating employees to exceed expectations consistently.
- Implemented innovative solutions to address customer needs, resulting in increased loyalty and repeat business.
- Oversaw branch marketing efforts for increased visibility and brand recognition in target markets.
- Improved employee retention rates by fostering a positive work environment and implementing career development initiatives.
- Managed multiple branches successfully while maintaining consistent quality standards across all locations.
- Increased customer satisfaction levels through proactive engagement, personalized service, and efficient resolution of issues.
Lead Supervisor
ARAMARK, Higher Education
01.2007 - 04.2018
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
Education
Sociology
Virginia Union University
Richmond, VASkills
- Client support
- Culinary preparation
- Menu planning
- Digital marketing expertise
- BirchStreet payment systems
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Collaboration and teamwork
- Team leadership
- Adaptability and flexibility
- Decision-making
- Customer service
- Food prep
Affiliations
- Teams Coalition Trainer
Certification
- Teams Coalition Training - 3 years
- ServeSafe Certified, Aramark Sports and Entertainment - 5 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations
ARAMARK Sports and Entertainment
07.2025 - Current
Senior Concessions Manager
ARAMARK Sports and Entertainment
08.2022 - 07.2025
Multi Branch Manager
PeopleReady, A TrueBlue
04.2018 - 08.2022
Lead Supervisor
ARAMARK, Higher Education
01.2007 - 04.2018
Sociology
Virginia Union University